Shipping Supervisor

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Shipping Supervisor

16645 Granite Road
Cleveland, Ohio, 44137
United States

The Shipping Supervisor is responsible for overseeing daily activities for shipping functions of all outgoing products to customers. This role is responsible for managing all aspects of shipping and transferring product and materials, verifying and recording information on incoming and outgoing shipments, and providing leadership to departmental shipping personnel. The Shipping Supervisor must take precautions to protect warehouse contents against loss and operate in accordance with established procedures, policies and food safety guidelines.

Major Job Responsibilities:

Business Excellence

• Maximize trailer utilization and efficiently use trailer pool to reduce costs

• Schedule inbound and outbound loads and manage inbound and outbound shipments

• Monitor daily and monthly inventories to guarantee accuracy and timely completion of inventory records

• Coordinate and monitor courier rates to select the lowest rate to minimize shipping cost and remain within budget

• Prepare daily and monthly management reports to communicate critical shipping information

• Monitor the print order sheets to review and coordinate timelines with the customer schedule

• Ensure proper resource allocation for all plant shifts to achieve maximum efficiency of plant operations

Utilize knowledge of shipping procedures, routes, and rates to determine shipping priorities and methods for delivery to assure on-time delivery and exceptional customer service

People and Culture

• Develop documentation and training on safety policies for employees

• Ensure subordinates work safely and contribute to a collaborative safety culture that drives results

• Communicate with various levels of management and departments to ensure that goals are accomplished

• Ensure customer satisfaction by ensuring obligations are met in timely manner

• Conduct daily department meetings and attend cross-functional meetings to foster communication and discuss improvement opportunities and new procedures

Critical Skills / Capabilities:

• Time Management: Plans, prioritizes, and manages time spent on accomplishing tasks to increase productivity and efficiency; demonstrates awareness and control over amount of time spent on activities; meets deadlines

• Problem-Solving: Applies knowledge to frame, simplify and solve complex issues; focuses on identifying root causes to create solutions in a timely and decisive manner; reconciles conflicting and/or incomplete information to develop solutions

• Detail-Oriented: Has an eye for recognizing errors or differences; plans and completes work with thoroughness, giving attention to specific information and individual details, conditions, necessary record keeping, and elements of that work

• Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively

• Leadership: Leads and motivates a team of people to achieve performance excellence; ability to read people and situations and adjust approach accordingly; proactively leads and enforces initiatives that drive organizational effectiveness; teaches others how to build trust-based relationships

• Communication: Creates and delivers engaging presentations to internal and external audiences; develops new communication strategies and approaches to communicate data, insights, and critical messages resulting in clear understanding

• Adaptability: Demonstrates agility, flexibility, and a willingness to modify one’s approach to achieve desired results; responds quickly to changing demands, processes, and updated information

Technical Skills:

• Machinery Acumen

• Forklift operations

• Microsoft Office- Excel, Outlook, PowerPoint

Work Environment:

• Frequent standing and walking in a hot, humid, or cold, non-climate-controlled environment; noisy industrial work environment; exposure to machinery conditions of over 100⁰F; ability to operate or learn to operate heavy equipment; maintain strict adherence to safety rules and regulations


• Required: 2 to 3 years of production leadership experience

• Required: 3 to 4 years of logistics/industrial/shipping experience


• Required: High School diploma or G.E.D. equivalent

Apply now