Regional Recycled Fiber Supply Manager - Chicago, IL

Chicago | Illinois | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Regional Recycled Fiber Supply Manager - Chicago, IL

705 N Farnsworth Ave
Aurora, Illinois, 60505
United States

The Opportunity:

The Region Fiber Supply Manager reports to the VP of North Supply and is eligible as a work from home opportunity.  As leader of an area, this role ensures appropriate allocation of resources to support    the direct purchasing and internal supply of WestRock recycled materials to meet assigned papermill demand.   This role manages the onsite and in-transit inventory   and fiber quality for the assigned papermills across the annual cycle to deliver the best cost and quality supply to assigned customers while maintaining WestRock environmental, health and safety standards. This role provides day to day contact to assigned papermills to ensure strategic and tactical alignment.  This position typically manages a purchase requirement between 400k-1.0MM   tons a recycled fiber with an estimated annual spend of $50-200MM. 

Job Duties

Manages/ Supervise Others:

Responsible for assessing, attracting, developing talent, and building organizational capability necessary in recycled fiber procurement to execute and meet current and future business needs. Establish effective relationships with WestRock’s business partners, internal and external customers, and suppliers to ensure an effective source of fiber to optimize papermill operations.   


Manages resources and employee development    (e.g., performance review, career development, training, staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.


Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.


Reviews documented career goals and detailed action plans to develop staff personally and professionally.


Conducts frequent performance evaluations in a consistent, fair, and objective manner for facilitating open communication and encouraging continuous performance improvement.      


Holds staff accountable to established performance levels for achieving individual and group goals.


Resolves individual and group performance issues in accordance with WestRock’s policies and procedures to motivate and foster teamwork.


Coaches others and provides on-going feedback and support to improve performance.


Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals, teams, and the organization.


Provides salary recommendations consistent with employee performance.


Supervise and motivate employees not under direct supervision.


Lead / Manage Procurement Strategy, Policy Creation & Compliance

Define and lead the implementation of a procurement strategy to ensure fiber supply quality and quantify to optimize papermill operations.

Ensure assigned resources partner effectively with internal and external Suppliers to meet papermill fiber quality requirements at the best landed cost.

Identifies strategic sourcing opportunities to drive best quality and cost.

Develops and drives data and metrics to measure supplier quality to WestRock Papermills within the region.

Establishes communication expectations and standard with internal and external resources.

Develops and executes Market strategy.

Using market knowledge, identifies threats and opportunities to achieving overall material flow and cost containment.  Cascades capability across team members.

Ensures current market influences are understood by internal customers/

Using market data to initiate changes to safety stock, drive inventory levels partnering with sales resources to ensure intended results and consequences

Actively supports the WestRock Sustainability Platform

Maintains alignment with the Recycle leadership to ensure we support the broader WestRock sustainability platform by leveraging the recycle platform to the advantage of our end customers sustainability goals.

Lead / Manage Supply Execution

Establishes culture of ownership, customer focus, safety, quality and responsiveness.  Supports this with metrics and accountability. Ensures priorities align with overall WestRock strategy through proactive partnership with Papermills, Logistics, Operations and Sales to provide the best cost and quality recycle materials to the internal customers.


Ensures resources across region understand success criteria and measurements.


Develops capabilities within the team to ensure coordination with all stakeholders and execution of plans.


Identifies and drives operational excellence and improvement priorities to eliminate waste and improve results.


Understands and communicates priorities, makes final decisions, with the support of Regional VP of Supply, in cases of disagreement or uncertainty.


Ensures ease of doing business with suppliers who serve multiple geographies and/or papermills.


Works closely with Logistics, Finance & Accounting, Plant Operations & Papermills to ensure quality, on time fiber supply at lowest landed cost.


Partners effectively with data and analytics functions to anticipate results and consequences of actions to meet short and long-term goals.



Supervises and Develops Others:

Provides people with tools, knowledge, and opportunities to develop themselves. Determines employees’ training needs, works with employees to produce continuous development plans, and provides feedback and coaching to help employees develop in current roles and for future roles. Promotes continuous learning.

Proficiency Level:

Demonstrates a basic understanding of the individual, business unit, and organizational benefits of career development; describes existing career development process and tools (e.g., career discussion and development planning); demonstrates knowledge of feedback terminology and techniques (e.g., motivational feedback, formative feedback, listening techniques, etc.).

Uses existing career development process and tools to work with employees in producing continuous development plans, and reviews progress regularly; provides feedback to direct reports, peers, and managers on job skills, personal behavior, and moderately complex issues; recommends training courses/programs (e.g., internal training programs, external opportunities like conferences, professional meetings, etc.) that align with personal interests for growth and the organization’s needs and budget, provides opportunities to work on a variety of projects to promote learning and skill development; identifies developmental needs through individual discussions, reviewing performance appraisal results, and considering necessary skills for future responsibilities and provides coaching to address these needs; recommends possible job rotations to help employees learn new skills and gain experience.

Tailors the use of developmental tools and processes to the needs of each employee and the business; inspires others to develop themselves and seek out continuous learning opportunities by serving as a role-model and seeking out personal developmental opportunities; holds routine, open discussions about employees’ developmental progress and goals; encourages employees to find their own developmental solutions that align with organizational and personal goals; advises others on how to provide appropriate feedback and coaching to employees.  Champions succession planning.


The ability to articulate vision or requirements.  Able to build rapport with and understand perspective of others.  Effectively listens, speaks and writes in a business context.  Capable of convey key messages clearly and correctly.

Proficiency Level:

Identifies key stakeholders and impacted parties to define appropriate audience. Engages these resources to appropriately assess situation and adjust to appropriately deliver message.  Asks questions and listens without advancing own perspective to ensure understanding.  Concisely identifies key issues and constructs communication method and message appropriate to audience.


The ability to effectively produce outcomes in a situation to  obtain the best long-term benefit of the organization.  Recognizes the degree of impact both short term and long term to all parties and makes best decisions to secure desired result.

Proficiency Level:

Understands the requirements of the business and perspectives of all parties to best achieve resolution.  Balances the long and short-term objectives in a manner that is best suited to the organizations needs and is able to quantify/communicate the decision-making process and criteria for the decision.  

Builds rapport and relationships with internal and external resources to ensure long term cooperation and goodwill.

Understands and utilizes tools, technology and resources to be best informed and optimize potential suppliers and achieve best results.


The ability to understand and share a clear vision that others will follow.  Provide the information and knowledge to realize the vision. Coordinate and balance the conflicting interest of all members and stakeholders to achieve the vision. Willingness to make difficult decisions, take accountability and remove obstacles from the path of others.

Proficiency Level:

  Actively demonstrates the commitment to the organization’s core values.

  Adjusts own personal style to accommodate the needs of team members.

  Communicates with fairness and transparency. 

  Puts needs of the team or organization first.


Business Acumen:

The understanding of the financial, operational and commercial decisions which drive results  for the organization.  Ability to use that information to drive a strategy with understanding of risk and reward potential in both the long and short term.

Proficiency Level:

  Actively engages across functions and internal customers & suppliers to understand impact of area of responsibility on whole of the enterprise.

  Uses data and metrics to anticipate impact and gauge effectiveness of policy, practices and strategy.

  Recognizes the impact of culture and intangibles on organizational effectiveness, safety and financial results.


What You Need to Succeed:

  BA or BS degree

  7 - 10+ years of procurement/materials management, with demonstrated progression of responsibilities

  3+ years managing others; preferably remote management experience

  Experience in fiber/recycled products strongly preferred.


What we offer:

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.








WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 


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