The Inside Sales Representative (ISR) will be responsible for managing and growing assigned customer accounts primarily within the small to medium business segment. The ISR will work with corporate and plant management and staff to coordinate orders, secure orders for new business, and to resolve any account issues. Secondarily, the ISR will work with inside sales management and plant management to expand the customer base by engaging with previous WestRock customers with the goal of winning back the business.
The Inside Sales Representative will be expected to develop a deep rapport with assigned customers with the goal of understanding their business, the challenges they face, and the people within their organization who make or influence buying decisions. Activity will be centered on remote communication including phone communication, email communication, and video meeting platforms as needed. The ISR will follow WestRock’s Sales Excellence methodology and Play to Win Strategy to gauge interest and identify areas of business growth opportunity. The Inside Sales reps will learn best in class approaches from WestRock and will receive coaching & training from inside sales management. Potential career step into field sales or other team management positions.
How you will impact WestRock:
ISRs will be dedicated to improving WestRock customer experience while also driving sales by creating both cross-selling and up-selling opportunities.
Become well versed in the Paper and Packaging industry, WestRock products, manufacturing challenges and retail trends by category segments
Develop a working knowledge of WestRock Enterprise solutions and continue learning by studying new products and participating in educational opportunities
Understand the business pressures effecting our customers and the relevant value of WestRock’s solutions as well as an understanding of competitor information and trends by region to create competitive selling strategies
Research customer accounts and identify key players to engage through outbound calls and digital tools
Conduct complex issue resolution for customers (involving communication with both customer and appropriate WestRock colleagues). Some examples include pricing, delivery, quality, warehouse, new product design, and margin improvement
Maintain and improve quality results by following established processes and methodology
Collaborate with Business Unit and Plant sales teams to maintain relationships to coordinate potential overlapping business responsibilities
Strive to achieve individual and team established metrics and goals
Accomplish department and organization goals by accepting ownership for completing new and different requests; exploring opportunities to add value to job accomplishments
What you need to succeed:
Ability to manage full book of assigned accounts, spanning multiple business units
Excellent phone presence, verbal, and written communication skills
Comfortable making dozens of calls per day
Strong listening and presentation skills
Ability to prioritize, and manage time effectively
Salesforce.com or similar CRM software
Microsoft Office applications
Social media platforms
3+ years of external sales experience, preferably B2B in an inside role
Relevant professional work experience required
Sales or applicable experience is preferred
Experience in fiber-based packaging industry is preferred
Bachelor’s degree or equivalent combination of education and experience is required
What we offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.