Account (Business Resource) Manager - Stamford, CT

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Account (Business Resource) Manager - Stamford, CT

Statewide Personnel
Stamfort, Connecticut, 11111
United States


The Account (Business Resource) Manager is responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, WestRock plants and Customer locations while effectively providing specialized support for designated WestRock customers.

Additionally, this position will provide a value-based selling approach to engage WestRock resources at designated locations to ensure customer critical business issues/needs are met.

How you will impact WestRock:


·       Ensure the needs of sales accounts within MD are met while aligning to meet business objectives

·       Track monthly quality and on-time delivery metrics from all supplier plants and coordinate improvement efforts with WestRock and customer quality personnel

·       Utilize SLEA’s (Site Level Execution Agreement) and QBR’s (Quarterly Business Review) to ensure customer requirements are met and demonstrate proof of value

·       Utilize WestRock integrated packaging solutions (APS, PCG, Graphics, Enterprise – RTS, MD, folding ctn., beverage) to develop and deliver winning solutions to our customers

·       Assist Regional VP with budget development and management cross-functionally with Sales and Financial Managers

·       Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer issues

·       Support supplier plants in improving overall service by serving as point of contact between WestRock and the customer

·       Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s)

·       Present recommendations for national account updates and opportunities to the appropriate customer management team

·       Review customer profit contribution report(s) with local and regional management monthly to grow the margins

·       Win incremental volume or convert existing volume to differentiated sales

·       Resolve accounts receivable issues for assigned accounts


What you need to succeed:


·       Bachelor’s degree

·       Required: 2 to 3 years of experience in POP displays/packaging industry; 5+ years of related experience in sales, project management, and/or technical training

·       Excellent computer skills including Word, Excel and PowerPoint

·       Excellent written and verbal communication skills

·       Champion of and adapter to change

·       Effective problem-solving and decision-making skills 

·       Possess safety mindset

·       Preferred: Knowledgeable of the manufacturing process


WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.


Apply now