CS Program Manager

CS Program Manager


5800 West Grand River Ave
Lansing, Michigan, 48906
United States

The Opportunity: Process requests from sales, product management, and marketing for development and management of products for individual customers and multi-customer programs. Facilitate all aspects of the process, providing timely information to meet production and scheduling expectations, and ensuring customer satisfaction for all internal and external clients while maintaining the highest level of quality and accuracy.

 

How you will impact WestRock:

  • Assumes responsibility for all customer and production related requirements on assigned accounts and programs.

  • Communicates with CSR’s and/or department managers on all jobs with production requirements in the facility, including but not limited to mailings, fulfillment, automated file transfer fulfillment, custom manufactured products, virtual products, drop shipments and inventory products.

  • Oversees and prepares client data files for distributions.

  • Develops products with sales and internal departments, determining front end and manufacturing processes as well as substrate requirements.

  • Develops project time lines with sales and internal departments, monitoring to ensure on-time delivery.

  • Manages cost control, estimates, customer presentations, reporting needs, and communication with sales and customers.

  • Initiates, tracks, organizes, and monitors creation, proofing and approval of layout concepts, customer facing templates, and print ready files through development, production, and fulfillment.

  • Generates and manages specifications and data related to products and programs for correct processing through systems for proper pricing, reporting, creation, and production.

  • Initiates all job ticket instructions and communication on jobs where material is currently in inventory and/or provide by outside supplier.

  • Serves as liaison between sales and internal departments as the key communicator and point of contact for all information and issue resolution.

  • Assists customers at the request of or in the absence of sales.

  • Coordinates with CSR’s on jobs requiring special order materials, and in doing so effectively meets or exceeds budgetary expectations.

  • Attends meetings as necessary to review and discuss current and proposed schedules, production results and suggest changes as needed.

  • Leads or assists in launch planning of new or special projects.

  • Serves as secondary/back up support on accounts that are the primary assignment of other program managers.

  • Assists in securing new business.

  • Participates in customer visits and presentations on and off site as needed.

  • Shifts duties and responsibilities as required, supporting changes in client needs or business strategies.

  • Performs other job duties as assigned.

     

    What you need to succeed:

  • Minimum of five years of experience in industry or related field
  • Bachelor’s Degree from an accredited four-year college or university in a related field preferred.
  • Project Management Professional (PMP) certification preferred.
  • Ability to read and write instructions and correspondence.
  • Strong analytical skills and ability to resolve problem situations quickly.

     

    What we offer:

    • Corporate culture based on integrity, respect, accountability, and excellence
    • Comprehensive training with numerous learning and development opportunities
    • An attractive salary reflecting skills, competencies and potential
    • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

    WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia, and Australia. Learn more at www.westrock.com

    WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 

     

     

    Apply now