Account Coordinator - Jacksonville, FL

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Account Coordinator - Jacksonville, FL

1400 W. Tradeport Drive
Jacksonville, Florida, 32218
United States

 Account Coordinator - Jacksonville, FL

 The opportunity:

The Account Coordinator is responsible for managing the coordination of the Graphic Solutions information flow process, functioning as a liaison between sales, accounting, production, and most importantly, the customer to ensure full customer satisfaction. The Account Coordinator will oversee communication regarding corrugated material that requires ink on paper while assisting in growth and development opportunities that will contribute to the business’ bottom-line results.

 How you will impact WestRock:

  • Assist team members in the order flow process: QuotingOrderingSchedulingExpeditingShippingReporting
  • Administrative Tasks: daily production meetings, reporting and tracking, manage internal and external communication flow on a timely basis.
  • Maintains an ongoing relationship with the customer, sales and WestRock production sites, allowing the CSR to keep track of orders, follow processes, and prioritize demands to ensure customer satisfaction.
  • Solicit, organize, and communicate customer feedback relative to division performance.
  • Visit key customer locations to enhance ongoing business relationships.
  • Responsible for continuous education in the areas of new technology, new processes, and personal growth.
  • Bring innovation ideas in regard to sales and service to the team
  • Behaves in accordance with WestRock values and operating principles
  • Assist anywhere needed

What you need to succeed:

  • Experience in Customer Account Coordination/Management and/or Team Management
  • Higher Education preferred i.e. Vocational or Associate’s Degree
  • Detailed oriented; strong organizational skills
  • Experience in printing or packaging a plus; manufacturing industry 
  • Strong written and oral communication skills required
  • Project management, problem solving, and analytical skills
  • Excellent organizational & time management skills – ability to be proactive and acknowledge priority
  • Ability to multitask and complete tasks efficiently and accurately
  • Attention to detail is essential
  • Self-starter/takes initiative
  • Ability to resolve conflicts and develop teamwork
  • Personal computer experience and knowledge of Windows applications and Microsoft Office
  • Ability to work with cost systems and estimating reports
  • Ability to operate with the customer and WestRock’s best interest in mind

 What we offer: 

  • Corporate culture based on integrity, respect, accountability and excellence
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies and potential
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.




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WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 


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