Business Resource Manager - Hershey, PA

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Business Resource Manager - Hershey, PA


1 East Chocolate Ave, Suite 100
Hershey, Pennsylvania, 17033
United States

Opportunity summary:
As Business Resource Manager, you will be responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, WestRock plants and Customer locations while effectively providing specialized support for designated WestRock customers. Additionally, this position will provide a value-based selling approach to engage WestRock resources at designated locations to ensure customer critical business issues/needs are met.

How you will impact WestRock:

  • Serve as the liaison between WestRock and customer to support supplier plants in improving overall customer service
  • Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer
  • Ensure the needs of customers are met while aligning to meet MD business objectives  
  • Assist with budget development and management cross-functionally with Sales and Financial Managers  
  • Develop understanding of customers’ market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines
  • Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value
  • Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s)
  • Review Opportunity Plans with VP Sales on a regular basis
  • Partner with production, manufacturing, and account team to ensure customer needs are properly communicated 

What you need to succeed:

  • Bachelor’s degree
  • 2 to 3 years of experience in POP displays/packaging industry
  • 5+ years of related experience in sales, project management, and/or technical training
  • Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry
  • Proven experience with packaging systems
  • Demonstrated sales competence and business acumen
  • Ability to provide clarity to complex problems and develop long-term solutions
  • Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels
  • Possess effective leadership qualities and insightful business judgment
  • Excellent computer skills including Word, Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Champion of and adapter to change
  • Effective problem-solving and decision-making skills  
  • Possess safety mindset 

 

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WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

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