Customer Solutions Advocate - Winston-Salem, NC

Salem | North Carolina | United States

Customer Solutions Advocate - Winston-Salem, NC

5900 Grassy Creek Blvd
Winston-Salem, North Carolina, 27105
United States

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at  

Customer Solutions Advocate – Winston Salem, NC

The opportunity:


The Customer Solutions Advocate will make phone calls to targeted contacts within our established business segments and geography. 

Employing WestRock’s Sales Excellence methodology and the Merchandising Displays Division’s Strategy, the Customer Solutions Advocate will ask relevant questions that addresses business pressures to engage interest and identify prospects that could be handed over to the appropriate part of the sales organization as a warm lead. 

How you will impact WestRock:


  • Become knowledgeable of the Merchandising Displays division, products, manufacturing challenges and retail trends by category segments
  • Understand the business pressures effecting our customers and the relevant value of WestRock’s solutions
  • Research  prospective customer accounts and identify key players to engage through outbound cold calls and digital media
  • Route  Salesforce-qualified opportunities to the appropriate sales team for development and closure
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities 
  • Review competitor information and trends
  • Maintain and improve quality results by following established processes and methodology
  • Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

What you need to succeed:


  • BA/BS degree or Associates degree and equivalent work experience
  • 2-5 years of experience in B2B lead generation and sourcing research
  • Retail Merchandising and Packaging industry experience preferred
  • Comfortable making 4+ hours of calls per day
  • Strong phone presence with excellent verbal and written communication skills.
  • Strong listening and presentation skills
  • Experience with or similar CRM software, Inside Sales and other common software such MS Office 365 and social media platforms
  • Ability to prioritize and manage time effectively


What we offer:


·       Corporate culture based on integrity, respect, accountability and excellence

·       Comprehensive training with numerous learning and development opportunities

·       An attractive salary reflecting skills, competencies and potential

·       A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

·       An opportunity to work within the award-winning Merchandising Displays Division, a market leader in the rapidly-changing retail environment.







WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.


Apply now