Account Manager - Totowa, NJ

Totowa | New Jersey | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Account Manager - Totowa, NJ


1 Center Court, Units A & B
Totowa, New Jersey, 07512
United States

Career Opportunity

The Account Manager
 manages information flow to and from WestRock Merchandising Displays customers and partners in support and generation of existing and new business.  This information flow is inclusive of but not limited to management of projects from concept development, structural and graphic design, prototyping, approvals, revisions, manufacturing, order fulfillment, as applicable, and shipping.

 

How You Will Impact WestRock

 

·       Communicate as required with external customers to assist in meeting their needs. Attend meetings, manage administrative aspects of customer interaction, and in handling customer requirements in WestRock Merchandising Displays and customer locations

·       Develop sell prices and provide quote letters to customer

·       Actively participate in new technology introductions and/or implementations

·       Work collaboratively and effectively with cross-functional counterparts to respond to customers, complete orders, improve processes, and enhance company performance

·       Receive, interpret and manage Customer data

·       Maintain information in WRMD proprietary systems and/or customer specific systems as required

·       Partner with customer to assess marketing and promotional needs

·       Work with internal resources including Design, Estimating, Project Management, Production and fulfillment to successfully complete projects and orders

·       Investigate and resolve customer problems

·       Create presentations to generate new and additional business

·       Do regular “store check” to assess the quality of finished product in the marketplace and analyze promotional effectiveness

·       Initiate customer projects by completing project request form with actionable information

·       All other required activities involving direct customer interaction

·       Travel to support customer account as required

·       Other duties as required

 

What You Need to Succeed
                       

·       Bachelor’s Degree preferred

·       3+ experience in account management in support of large customers.

·       Proficient in the use of Microsoft Office (Word, Excel, and Power Point), and WRMD proprietary software

·       Strong organizational, communication (written and verbal) and interpersonal skills.  A

·       Ability to multi-task, prioritize work load and adjust to changing priorities in a fast paced, deadline driven environment as well as strong creative thinking, analytical skills and proven project and vendor management skills is also required.

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