Customer Service Representative - Springfield, MO

Springfield | Missouri | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Customer Service Representative - Springfield, MO

2705 West Battlefield Road
Springfield, Missouri, 65807
United States

Job Summary:

Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered.  Maintains an ongoing relationship with selected customers and sales staff.  Incumbents utilize knowledge or products and product availability to provide a communications link to the customer.  Applies basic skills and procedures for the position within assigned functional area.  Duties and tasks are standardized.  Resolves routine questions and problems.  Works under direct supervision and follows standard procedures to accomplish assigned tasks.

General Responsibilities:

  • Records and processes and/or inquiries received by mail, telephone and/or through customer personal contact.

  • Provides pricing, availability, and schedule information within established guidelines.

  • Suggests alternative products or services to meet customer needs.

  • Obtains resolution of routine customer complaints and issues.

  • Serves as communication link between customers and sales staff to assure responsiveness.

  • Tracks order activity and alerts appropriate parties of any potential delivery problems.

  • Tracks warehouse inventories and replenishments.

What you need to succeed:

  • High school diploma, degree preferred
  • 2 + years of related professional experience
  • Strong math skills and computer skills – Microsoft Office, KIWI or Harry Rhodes (industry related software), JD Edwards

WestRock makes consumer and corrugated packaging solutions that give our customers a winning edge in the global marketplace. We partner closely with customers on everything from beverage packs and pizza boxes to paperboard used for a wide variety of packaging and shipping containers. We consider ourselves to be part of their team – as we strive for continuous improvement together.

Every day, our 42,000 team members combine practical innovations and rigorous execution in about 275 operating and business facilities across North America, South America, Europe and Asia to deliver products and services that answer unique local needs. We expect to win as a company and lead the industry by achieving success together with our customers, employees and investors.

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.






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