Account Coordinator

Newcastle upon Tyne | England | United Kingdom

Job Context and Content:

  • To be the primary contact for customers and ensure that their requirements are fully understood
    by other departments.
  • To deal with all aspects of customer service relating to the customer’s needs and requirements, from enquiry through to on-time delivery of a call-off which realizes sales revenue for the Company
  • Building relationships with customers to provide a high level of customer service and support in order to ensure the continuation and growth of business with that customer.
  • To take direction from the Customer Services Team Manager to meet particular needs as they arise.
  • To be an expert user of Pecas, VWT, H2, PSA3 and all other system used in sales administration
  • To visit customers as appropriate.
  • To maintain manuals, and SOP’s to latest requirements
  • To be an active participant in teamwork within the Customer Services team to ensure best practice and standardization of all work processes.

Key Accountabilities

  • To be responsible for the administration of all enquiries including estimating, quotations, sales orders, confirmations, board demand, works instructions approval, customer support, call-offs, and other contract information, relating to existing, new and prospective customers
  • Skilful planning will be required to maintain customer service and to achieve the key business objective of minimizing raw material and finished goods stockholding whilst maintaining continuity of supply
  • To be proactive in dealing with internal and external customers
  • To work with and maintain a monthly activity report
  • To understand and use the company’s pricing strategy at the most beneficial level for long term security of existing business whilst meeting the need to maximize profitability

Skills, Knowledge and Understanding:

  • Competent in building strong working relationships and understanding with customers and colleagues
  • Ability to seek opportunities for improvement in all areas of work
  • Ability to use PECAS and Microsoft office systems
  • An understanding of packaging specifications including board specifications
  • An appreciation of the printing process
  • Excellent customer service skills
  • Excellent organisation and administrative skills


  • Ability to operate under own initiative on a day-to-day basis, satisfying customer service and sales administration requirements within own area of responsibility
  • Be open-minded and responsive to continuous improvement and change
  • Ability to work under pressure and to prioritise workload
  • Competent in building strong working relationships and understanding with customers and colleagues
  • Highly motivated
  • Engages and inspires to support a high performing team
  • Ability to manage multiple projects and prioritise
Apply now