WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
Customer Service Representative - Humboldt, TN
1720 Ninth Ave
Humboldt, Tennessee, 38343
Description of the position:
Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies advanced skills to the position within assigned functional area. Duties and tasks reflect substantial variety and complexity. Assignments are broad in nature and generally require originality or ingenuity. Works under minimal supervision.
Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
Suggests alternative products or services to meet customer needs.
Checks and approves credit within established limitations, and confirms orders.
Obtains resolution of routine customer complaints and issues.
Serves as communication link between customers and sales staff to assure responsiveness.
Tracks order activity, and alerts appropriate staff of any potential delivery problems.
Tracks warehouse inventories and replenishments.
Creates plant manufacturing documents from customer specifications.
High school diploma, college degree preferred.
Manufacturing / Corrugated experience highly preferred.
Up to 5 years of customer service/customer relations experience.
Excellent phone etiquette and courtesy, professional communication and customer relationship/service.
Good ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimates and quotes.
Must possess the necessary problem solving skills to assist with issues related to inventory, production and customer needs.
Must be detail oriented.
Strong computer skills.
If this sounds great to you and you think you fit in, please submit your application. We want to hear from you!
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.