WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
2501 Rock House Road, Suite 300
Lithia Springs, Georgia, 30122
Quality Assurance Manager - 1st shift
This position is located in Lithia Springs, GA
Target Start date for this position is 3/1/2021
The position exists to lead
the QA Department in supporting and assuring success in understanding,
implementing, and enforcement of Customer, Regulatory, & WRMD processes and
procedures. The QA Manager role includes leading and building a highly functional
QA team; developing Auditors for growth, that can work independently to assure
smooth and efficient operations of the department.
Essential Duties and
Responsibilities include the following:
*Build mutually beneficial relationships for
continual improvement with key stakeholders
train, support, and build a team of QA Auditors. Develop leaders to ensure uninterrupted
functioning of the QA in all circumstances and to prepare for future growth.
document compliance with current policies, procedures, regulatory and customer
requirements. Includes review and approval of corporate SOP’s for site
participate in investigation of detected risks or failures, complaints and
participate in internal, self-improvement, customer, and regulatory audits.
individual leadership and management skills and abilities
*Determining, documenting, and/or approval of site
specific or one time occurrences such as: protocols (reworks, validations,
etc.) deviations (planned or unplanned), waivers or releases for materials
and products, etc. as required.
*Training of facility personnel: Conduct and help
implement training for personnel and facility growth.
*Perform and review employee performance.
*Maintain compliance with all safety
rules/regulations to ensure a safe working environment.
Implement, maintain, and educate employees on the
importance of compliance with all security requirements to ensure:
security of customer and WRMD properties, theft prevention, and a secure
*Along with site GM, responsibility for proper
implementation and maintenance (including effectiveness) of WRMD &
WestRock Company policies and procedures; and overall quality performance
of the assigned facility.
*Travel as required to participate in audits, team
meetings, customer meetings, vendor evaluations, etc.
Responsible for direct
supervision of all QA personnel.
To perform the job
successfully, an individual should demonstrate the following competencies:
Ability to Execute - Targets and achieves results, sets and accomplishes
challenging goals, prioritizes and manages tasks effectively, maintains an
organized system to monitor progress, overcomes obstacles, accepts
accountability, sets standards and responsibilities, may provide
Communication - Clearly exchanges thoughts, ideas and messages through written, verbal
and non-verbal methods that promote an understanding with the target audience.
Creates accurate and punctual reports, delivers engaging presentations, shares
information and ideas with others in a timely manner. Listens carefully and
Customer Focus - For both internal and external customers, builds customer confidence,
is committed to increasing customer satisfaction, sets achievable customer
expectations, assumes responsibility for solving customer problems, ensures
commitments to customers are met in a timely manner, solicits opinions and
ideas from customers.
Decision Making/Judgment - Recognizes problems and responds, systematically
gathers information and weights options, sorts through complex issues, seeks
input from others, addresses root cause of issues, makes timely and accurate
decisions, can make difficult decisions, uses consensus when possible, clearly
communicates decisions to others.
Demonstrates the WestRock Key Behaviors – Diligent in acting in a manner consistent with the 4
key behaviors: (1) create an environment of respect and trust for our
co-workers and customers, (2) empower and engage our co-workers to improve our
performance and lower our cost, (3) satisfy our customers every time, and (4) do
the right thing for WestRock - always
Initiative - Tackles
problems and takes independent action, seeks out new responsibilities, acts on
opportunities, generates new ideas, practices self-development, demonstrates a
bias for action without prompting.
Leads through change and adversity, makes the tough call when needed, builds
consensus when appropriate, motivates and encourages others. Holds self and
others accountable for performance and achievement of goals. Demonstrates
integrity of character.
Quality - Is
attentive to detail and accuracy, is committed to excellence, continuously
looks for improvements, finds root cause of problems, owns/acts on problems,
seeks opportunities to increase effectiveness and efficiency.
Meets all team deadlines and responsibilities, listens to others and values
opinions, helps team/group to meet goals, volunteers for tasks to achieve team
goals, welcomes newcomers and promotes a team atmosphere, works well with
Safety Mindset - Promotes a respect for safety, keeps workplace clean and safe, supports
safety programs, policies/procedures, takes preventative and corrective action
to address potential safety hazards and prevent future injuries, resists
temptation to cut corners where safety is concerned, follows all safety related
company policies and complies with location specific safety rules, drives
safely on and off company property.
The requirements listed below
are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Education and/or Experience
School Diploma or GED minimum, 3-5 years minimum experience preferred.
to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. May
require the ability to write routine reports and correspondence. May require the ability to speak effectively
before groups of customers or employees of organization.
to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.
to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions. Ability to
deal with problems involving a few concrete variables in standardized
perform this job successfully, an individual should have knowledge of and basic
computer skills including: Word, Excel, PowerPoint, Visio, presentation skills.
and working knowledge of quality systems and tools; regulatory requirements
(ISO, Six Sigma, GMPs, DEA, FDA).
Must have good
communication and leadership skills.
including: Word, Excel, PowerPoint, Visio, presentation skills.
knowledge of temperature/humidity monitors, in-line scales, jet coders, tape
machine, sanitation, pest control, etc. will facilitate quick error correction
on line and/or accurate documentation.