Quality Manager

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Quality Manager

2501 Rock House Road, Suite 300
Lithia Springs, Georgia, 30122
United States

Quality Assurance Manager - 1st shift

This position is located in Lithia Springs, GA

Target Start date for this position is 3/1/2021

Summary:
The position exists to lead the QA Department in supporting and assuring success in understanding, implementing, and enforcement of Customer, Regulatory, & WRMD processes and procedures. The QA Manager role includes leading and building a highly functional QA team; developing Auditors for growth, that can work independently to assure smooth and efficient operations of the department.
Essential Duties and Responsibilities include the following:
*Build mutually beneficial relationships for continual improvement with key stakeholders
*Hire, orient, train, support, and build a team of QA Auditors.  Develop leaders to ensure uninterrupted functioning of the QA in all circumstances and to prepare for future growth.
*Monitor and document compliance with current policies, procedures, regulatory and customer requirements. Includes review and approval of corporate SOP’s for site implementation.
*Coordinate and/or participate in investigation of detected risks or failures, complaints and corrective/preventive actions.
*Coordinate and participate in internal, self-improvement, customer, and regulatory audits.
*Develop individual leadership and management skills and abilities
*Determining, documenting, and/or approval of site specific or one time occurrences such as: protocols (reworks, validations, etc.) deviations (planned or unplanned), waivers or releases for materials and products, etc. as required.
*Training of facility personnel: Conduct and help implement training for personnel and facility growth.
*Perform and review employee performance. 
*Maintain compliance with all safety rules/regulations to ensure a safe working environment.
Implement, maintain, and educate employees on the importance of compliance with all security requirements to ensure: security of customer and WRMD properties, theft prevention, and a secure working environment.
*Along with site GM, responsibility for proper implementation and maintenance (including effectiveness) of WRMD & WestRock Company policies and procedures; and overall quality performance of the assigned facility.
*Travel as required to participate in audits, team meetings, customer meetings, vendor evaluations, etc.
Supervisory Responsibilities:
Responsible for direct supervision of all QA personnel. 
Competencies: 
To perform the job successfully, an individual should demonstrate the following competencies:
Ability to Execute - Targets and achieves results, sets and accomplishes challenging goals, prioritizes and manages tasks effectively, maintains an organized system to monitor progress, overcomes obstacles, accepts accountability, sets standards and responsibilities, may provide leadership/motivation.
Communication - Clearly exchanges thoughts, ideas and messages through written, verbal and non-verbal methods that promote an understanding with the target audience. Creates accurate and punctual reports, delivers engaging presentations, shares information and ideas with others in a timely manner. Listens carefully and attentively.
Customer Focus - For both internal and external customers, builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met in a timely manner, solicits opinions and ideas from customers.
Decision Making/Judgment - Recognizes problems and responds, systematically gathers information and weights options, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely and accurate decisions, can make difficult decisions, uses consensus when possible, clearly communicates decisions to others.
Demonstrates the WestRock Key Behaviors – Diligent in acting in a manner consistent with the 4 key behaviors: (1) create an environment of respect and trust for our co-workers and customers, (2) empower and engage our co-workers to improve our performance and lower our cost, (3) satisfy our customers every time, and (4) do the right thing for WestRock - always
Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, demonstrates a bias for action without prompting.
Leadership - Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others. Holds self and others accountable for performance and achievement of goals. Demonstrates integrity of character.
Quality - Is attentive to detail and accuracy, is committed to excellence, continuously looks for improvements, finds root cause of problems, owns/acts on problems, seeks opportunities to increase effectiveness and efficiency.
Teamwork – Meets all team deadlines and responsibilities, listens to others and values opinions, helps team/group to meet goals, volunteers for tasks to achieve team goals, welcomes newcomers and promotes a team atmosphere, works well with others.
Safety Mindset - Promotes a respect for safety, keeps workplace clean and safe, supports safety programs, policies/procedures, takes preventative and corrective action to address potential safety hazards and prevent future injuries, resists temptation to cut corners where safety is concerned, follows all safety related company policies and complies with location specific safety rules, drives safely on and off company property.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience   
High School Diploma or GED minimum, 3-5 years minimum experience preferred.
Language Skills   
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  May require the ability to write routine reports and correspondence.  May require the ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills   
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
Reasoning Ability   
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills   
To perform this job successfully, an individual should have knowledge of and basic computer skills including: Word, Excel, PowerPoint, Visio, presentation skills.
Other Qualifications
Experience with and working knowledge of quality systems and tools; regulatory requirements (ISO, Six Sigma, GMPs, DEA, FDA). 
Must have good communication and leadership skills.
Computer skills, including: Word, Excel, PowerPoint, Visio, presentation skills.
Practical knowledge of temperature/humidity monitors, in-line scales, jet coders, tape machine, sanitation, pest control, etc. will facilitate quick error correction on line and/or accurate documentation.

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