Quality Manager - Dayton, NJ

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Quality Manager - Dayton, NJ

1 Corn Road
Dayton, New Jersey, 08810
United States

 Job Summary: The Quality Manager ensures that quality standards are met and maintained by understanding, implementing, and enforcing compliance with Customer, Regulatory, and WestRock processes, policies, and procedures. The Quality Manager is accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

Major Job Responsibilities:
Business Excellence
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Deliver executive level presentations for customers and internal stakeholders
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Coordinate and direct customer incident reviews
• Manage the CAPA (Corrective Action Preventative Action) system
• Execute facility improvement initiatives as determined from performance data
• Provide daily quality data and feedback to facility and regional leadership
• Ensure that Safety Quality Foods (SQF) documents and revisions are kept up to date and that the plant is in compliance with regulations
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
People and Culture
• Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient and work is appropriately prioritized
• Provide tools and training for quality management and quality improvement to the facility staff
Critical Skills / Capabilities:
• Interpersonal Skills: Possesses keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving goals and objectives, and leading people or teams
• Creativity: Applies innovative and original thinking and problem-solving to generate and present improvement ideas and solutions
• Problem-Solving: Applies knowledge to frame, simplify and solve complex issues; focuses on identifying root causes to create solutions in a timely and decisive manner; reconciles conflicting and/or incomplete information to develop solutions
• Communication: Creates and delivers engaging presentations to internal and external audiences; develops new communication strategies and approaches to communicate data, insights, and critical messages resulting in clear understanding
Technical Skills:
• Microsoft Office - Excel, Outlook, PowerPoint
• Enterprise complaint management software
• Required: 5 to 7 years work-related production/manufacturing experience
• Preferred: 3 to 5 years’ experience in production supervisory role
• Preferred: Well-versed in analytical and statistical applications that support quality such as Statistical Process Control (SPC) and Statistical Quality Control (SQC)
• Required: High School diploma or G.E.D
• Preferred: ISO certification
• Preferred: Six Sigma Certification
• Preferred: Courses for SQF Practitioner – Safe Quality Foods
• Preferred: Courses for Hazardous Analysis for Critical Control Points


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