Operations Manager

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

The Operations Manager is responsible for the day–to-day activities of maintaining the plant facility operations including safety policies, personnel, housekeeping, maintenance, production activities, customer requirements, planning and scheduling. This role will serve as a member of the management leadership team and must contribute to achieving sales objectives. The Operations Manager will serve as a coach to team members and assist in the development and evaluation of direct reports. This position reports to the General Manager.


Business Excellence
Ensure a proactively safe workplace, designed to minimize employee exposure via a structured and robust employee led safety program
Provide leadership and guidance on the coordination of plant activities through planning with Supervisors to ensure the manufacturing objectives are accomplished in a timely and cost-effective manner
Formulate solutions to minimize lead times, as well as maximize product quality, production employee job satisfaction, and profit margin
Control updates and distribute new and revised safety and quality standards to direct reports
Evaluate machinery or tools needing maintenance to communicate maintenance work orders
Develop a working relationship with internal WestRock departments to deliver the most efficient customer care and service
Manage P&L to control manufacturing and conversion cost within budgetary limits to ensure profitable long-term growth
Develop and monitor operational forecasts and budgets to improve plant profitability
Monitor and control waste management to manage production costs and reduce environmental impacts
Coordinate and maintain an ongoing, effective safety plan to ensure program implementation
Contribute to long term strategic planning including the justification for capital purchases
Act as a leader within the Performance Excellence framework and serve on the plant Steering Team
People and Culture
Champion a culture of continuous improvement by staying abreast of best practices and application to WestRock, while staying consistent with company culture
Facilitate the coordination of relationships with plant level support functions including finance, engineering, materials, quality assurance, and human resources, to ensure alignment with overall plant operations
Review customer requirements and specifications to identify improvement opportunities and implement solutions to increase customer satisfaction
Build effective partnership with union and union stewards (as applicable) to improve overall plant production
Establish all shift production schedules to control and monitor labor staffing needs
Develop and coach employees to their full potential by providing challenging opportunities that enhance employee career growth
Coach and counsel team members to perform in accordance with WestRock culture, values, and standards
Communicate new ideas to support fulfillment of department goals and procedures for continuous improvement, retention of customer base, company profitability, and employee job satisfaction
Develop and manage defined communication channels across various stakeholder groups to build effective relationships and produce superior products

Adaptability: Demonstrates agility, flexibility, and a willingness to modify one’s approach to achieve desired results; responds quickly to changing demands, processes, and updated information
Accountability: Holds self and others responsible for actions and results
Growth and Results Oriented: Delivers personal and/or organizational results by successfully influencing others (i.e. co-workers, other teams, external partners, etc.) within a matrixed organization; delivers high quality work within the stipulated time period to achieve maximum results
Leadership: Leads and motivates a team of people to achieve performance excellence; ability to read people and situations and adjust approach accordingly; proactively leads and enforces initiatives that drive organizational effectiveness; teaches others how to build trust-based relationships
Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively


Microsoft Office - Excel, Outlook, PowerPoint
KIWI scheduling software and JDE
WH Inventory Management Software / AS400
Strong computer skills
Fast paced, JIT (just-in-time) environment
Ability to operate or learn to operate equipment; maintain strict adherence to safety rules and regulations


Required: Experience in a management capacity in a corrugated production environment (25% of of our production is corrugated packaging, and the other 75% is displays)
Required: 7 to 10 years of experience in manufacturing industry; 7+ years of related leadership experience in a production facility
Required: Ability to manage up to 5+ direct reports, and hundreds of indirect reports across a large multi building, multi shift environment
Preferred: Mechanical background, corrugated industry experience, continuous improvement background / Six Sigma certification
Required: High School diploma or G.E.D.
Preferred: Bachelor’s degree

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