About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
JOB
SUMMARY:
The Operations Manager is responsible for the
day–to-day activities of maintaining the plant facility operations including
safety policies, personnel, housekeeping, maintenance, production activities,
customer requirements, planning and scheduling. This role will serve as a
member of the management leadership team and must contribute to achieving sales
objectives. The Operations Manager will serve as
a coach to team members and assist in the development and evaluation of direct
reports. This position reports to the General Manager.
RESPONSIBILITIES:
Business
Excellence
Ensure
a proactively safe workplace, designed to minimize employee exposure via a
structured and robust employee led safety program
Provide leadership and guidance on the coordination of
plant activities through planning with Supervisors to ensure the manufacturing objectives are accomplished in a timely and
cost-effective manner
Formulate solutions to minimize lead times, as well as
maximize product quality, production employee job satisfaction, and profit
margin
Control updates and distribute new and revised safety
and quality standards to direct reports
Evaluate machinery or tools needing maintenance to
communicate maintenance work orders
Develop a working relationship with internal WestRock
departments to deliver the most efficient customer care and service
Manage P&L to control manufacturing and conversion
cost within budgetary limits to ensure profitable long-term growth
Develop and monitor operational forecasts and budgets
to improve plant profitability
Monitor and control waste management to manage
production costs and reduce environmental impacts
Coordinate and maintain an
ongoing, effective safety plan to ensure program implementation
Contribute
to long term strategic planning including the justification for capital
purchases
Act as
a leader within the Performance Excellence framework and serve on the
plant Steering Team
People
and Culture
Champion a culture of continuous improvement by staying
abreast of best practices and application to WestRock, while staying
consistent with company culture
Facilitate the coordination of relationships with plant
level support functions including finance, engineering, materials, quality
assurance, and human resources, to ensure alignment with overall plant
operations
Review customer requirements and specifications to
identify improvement opportunities and implement solutions to increase
customer satisfaction
Build effective partnership
with union and union stewards (as applicable) to improve overall plant
production
Establish all shift production schedules to control and
monitor labor staffing needs
Develop and coach employees to their full potential by
providing challenging opportunities that enhance employee career growth
Coach and counsel team members to perform in accordance
with WestRock culture, values, and standards
Communicate new ideas to support fulfillment of
department goals and procedures for continuous improvement, retention of
customer base, company profitability, and employee job satisfaction
Develop and manage defined communication channels
across various stakeholder groups to build effective relationships and
produce superior products
CRITICAL
SKILLS / CAPABILITIES:
Adaptability: Demonstrates agility, flexibility, and a
willingness to modify one’s approach to achieve desired results; responds
quickly to changing demands, processes, and updated information
Accountability: Holds self and others responsible for
actions and results
Growth and Results Oriented: Delivers personal and/or
organizational results by successfully influencing others (i.e.
co-workers, other teams, external partners, etc.) within a matrixed
organization; delivers high quality work within the stipulated time period
to achieve maximum results
Leadership: Leads and motivates a team of people to
achieve performance excellence; ability to read people and situations and
adjust approach accordingly; proactively leads and enforces initiatives
that drive organizational effectiveness; teaches others how to build
trust-based relationships
Collaboration: Works effectively with others to
complete a task or achieve a common objective; ability to cooperate in
both interpersonal and team relationships to foster enthusiasm and
maintain mutual trust, candor, and respect for others. Works through
conflict constructively
TECHNICAL
SKILLS:
Microsoft Office - Excel, Outlook, PowerPoint
KIWI scheduling software and JDE
WH
Inventory Management Software / AS400
Strong computer skills
Fast paced, JIT (just-in-time) environment
Ability to operate or learn to operate equipment;
maintain strict adherence to safety rules and regulations
EXPERIENCE:
Required: Experience in a
management capacity in a corrugated production environment (25% of of our production is corrugated packaging,
and the other 75% is displays)
Required: 7 to 10 years of experience in manufacturing
industry; 7+ years of related leadership experience in a production
facility
Required: Ability to manage up to 5+ direct reports, and hundreds of indirect reports across a large multi
building, multi shift environment
Preferred: Mechanical background, corrugated industry
experience, continuous improvement background / Six Sigma certification
EDUCATION:
Required: High School diploma or G.E.D.
Preferred: Bachelor’s degree