Service Technician - Colorado

Service Technician - Colorado


Statewide Personnel
WFH-Colorado, Colorado, 11111
United States

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 240 operating and business locations spanning North America, South America, Europe and Asia. Learn more at www.westrock.com

I.  Purpose of Position

As a Service Technician, you will provide technical service, and training expertise to customers in the installation and maintenance of WestRock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services. Provides independent support to the customer. Capable of information gathering and is able to bring the knowledge from the field back to Service Management, Engineering and Sales.

II.   How you will impact Westrock

  • Provides installation and service of WestRock equipment in the field

  • Conducts exit interviews with customer prior to leaving facility

  • Manages on site installation, repair, and maintenance of WestRock machinery

  • Ability to troubleshoot and repair mechanical, and electrical related problems in a safe, effective, and efficient manner both in person and over the phone/web

  • Train operators on the safe use and proper care of the WestRock equipment

  • Train maintenance personnel on the safe use and proper maintenance of the WestRock equipment

  • Ability to accurately define and explain repairs made, and proper maintenance procedures to plant and internal personnel

  • Ability and willingness to work varying hours as required to meet customers production schedule

  • Follow all customer policies and procedures while in their facilities

  • Ability to work with and effectively communicate with plant personnel at all levels

  • Ability to effectively comprehend directions being communicated by senior level technicians and other authorized personnel

  • Ability to legally travel both domestically and internationally up to 90%

  • Provides input/feedback for continuous improvements and changes

  • Complete FAT/PDI (acceptance testing) of machines as needed

  • Organization and lead of significant machinery events

  • Working knowledge of general functions and setup of multiple machinery platforms

  • Ability to troubleshoot, repair and assemble electrical, mechanical, pneumatic, and hydraulic components safely and correctly with little to no supervision

  • Ability to interpret electrical and pneumatic schematics required to troubleshoot and repair WestRock equipment

  • Ability to interpret assembly drawings required for repair and accurate assembly of equipment

  • Ability to understand and communicate ladder logic as required to effectively repair and troubleshoot software related issues

III.  Relationships

  • Reports to: Service Manager or authorized personnel

  • Maintains internal relationships with all fellow employees

  • Maintains relationship with customers and WestRock plant personnel

IV.  What you need to succeed

  • Basic knowledge and understanding of Occupational Safety and Health Administration (OSHA) procedures

  • Certifications, technical degrees, or military training are preferred, but not required 

  • 1 - 5 years of mechanical/electrical experience (can include education, military training or any certifications.)

  • Electrical and pneumatic trouble shooting with knowledge of basic electrical codes

  • Strong mechanical abilities and troubleshooting

  • Servo experience

  • Read electrical, pneumatic, ladder logic diagrams, and mechanical drawings

  • Electrical relay logic experience and practices

  • PLC knowledge or experience required, prefer Allen Bradley

  • Strong written and verbal communication skills

  • Moderate PC skills: i.e. MS Word, Excel, PowerPoint, search and navigate the internet, Microsoft apps

  • Ability to author accurate and concise service and expense reports

  • Review and/or contribute to procedure and training documents

  • 75% travel with nonstandard workweek hours including weekends, holidays, and night shifts

  • Passport is required

  • Willing to follow strict safety guidelines

V. What we offer

  • Corporate culture based on integrity, respect, accountability and excellence

  • Comprehensive training with numerous learning and development opportunities

  • An attractive salary reflecting skills, competencies and potential

  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

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WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 

 

 

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