Assistant General Manager - Aurora, IL

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Assistant General Manager - Aurora, IL

705 N Farnsworth Ave
Aurora, Illinois, 60505
United States

The Opportunity:

The Mill Manager is responsible for directing and managing production operations for the Aurora Mill including safety, production, maintenance, quality control, shipping and receiving.  Ensures quality systems are in place to comply with customer specifications.  Responsible for managing and coaching supervisors and team members to effectively and efficiently perform the functions of their jobs in order to increase production, operate safety, and service our customers.  As a key member of the leadership team this position is responsible to manage staff, materials and assets to maximize profits by developing and executing plans to meet safety, quality, delivery, costs and employee engagement objectives.

How You Will Impact WestRock:

  • Oversee and coordinate all phases of mill operations and production processes for both recycled paper manufacturing and converting manufacturing.  Establish goals, track results, uptime and quality productivity.  Monitor all controls procedures.  Prepare and submit reports as required.

  • Maintain all production equipment, vehicles and facilities.  Coordinate maintenance work with customer and manufacturing needs.

  • Balance quality, productivity, cost, safety and morale to achieve positive results in all areas of mill operations.  Work to continuously improve in all areas of safety, cost and productivity.  Assure that daily all WestRock standards and customers commitments (safety, quality, output, etc.) are met within the mill.

  • Responsible for training and development of production supervisors, crew leaders, and production employees to meet WestRock standards and support employee engagement. Conduct performance appraisals and recommend salary adjustments along with managing hourly disciplinary measures.

  • Develop, coordinate and maintain on-going, effective safety plan.

  • Build and maintain an effective partnership with union to improve overall plant production.  This includes being an active member in the Labor-Management meetings.

  • Assist in recruiting and selecting team members.  Schedule plant team members to ensure coverage and coordinate activities.

  • Stay current with new technologies and trends in the paper industry and effectively communicate this to all personnel.

  • Monitor quality of all goods produced.  Ensure all customer feedback is promptly dealt with and all complaints are addressed immediately.

  • Perform as project manager on all capital projects.

  • Monitor all expenses incurred in mill.  Develop and control expenses within budget constraints.

  • Foster team environment to embrace WestRock Values:  Integrity, Respect, Accountability and Excellence to create a foundation of Winning Together.

  • Be a Technical resource to Production, Engineering and Maintenance areas.



  • The ability to speak/write Spanish is preferred but not necessary.

  • Leadership:  Must be capable of setting a course of action for self and others to accomplish goals; be an effective motivator and clear communicator.

  • Planning and Organizing:  Establishing a course of action for self and others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.

  • Collaboration:  Working effectively with other in the organization to accomplish organizational goals and to identify and resolve problems.

  • Ethics and Integrity:  Behaves in accordance with WestRock’s values and operating principles at all times and rewards the same behavior in others.  Acts based upon the best interest of the Company rather than how it affects him/her personally.  Builds trust.

  • Customer Orientation:  Ability to operate with the customer’s best interest in mind while consistent with WestRock goals.

  • Communication Proficiency – Verbal and Written; and use computer applications; Microsoft Office, WestRock Systems

  • Technical Capability in manufacturing of paper production processes.

  • Adaptability to Change:  Able to respond quickly to changing demands, processes and updated information

  • Decision Making Ability

  • Proficient in Problem solving/Analysis

Supervisory Responsibility

This position manages employees of the Mill Production, Engineering and Maintenance departments, and is responsible for the performance management and hiring of the employees within the departments.

Work Environment

At times, this job operates in a professional office environment using standard office equipment including computers, phones, photocopiers, and fax machines.  Frequently, while performing duties of this job, the employee is exposed to fumes or airborne particles, moving mechanical parts, vibration in a heavy industrial manufacturing environment.  The noise level in the work environment is sufficient to require that the worker shout in order to be heard above ambient noise.  The worker is subject to extreme heat (above 100 degrees for period of more than one hour).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.  The employee must frequently lift and move up to 10 pounds and occasionally lift and\or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position.  The position regularly requires long hours and frequent weekend work. Minimal travel.

What You Need to Succeed:

Bachelor’s degree from accredited college or university in an Engineering, Paper Science, or Industrial Management fields; or seven or more years related experience and/or training; or equivalent combination of education and relevant experience.

Additional Eligibility Qualifications

5+ years’ experience in each phase of paper production operations, including managing employees, process implementation and process improvement.  Lean Manufacturing experience is a plus.

Exposure to formal safety systems and OSHA training.

Willing and able to work required hours and meet physical demands of position.

Must possess strong strategic planning and analytical skills

Able to make effective decisions independently.


WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce:  Minorities/Females/Disabled/Veterans.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

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