Quality Manager

Guelph | Ontario | Canada

Quality Manager

390 Woodlawn Road W
Guelph, Ontario, N1H 7K3

Opportunity summary:  As a Quality Manager you will ensure that quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and WestRock processes, policies, and procedures. As a Quality Manager you will be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.


How you will impact WestRock

  • Review, approve, and execute facility and corporate standard operating procedures for site implementation

  • Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits

  • Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements

  • Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions

  • Work closely with production managers to maximize product quality and reliability and minimize cost

  • Track, analyze, and lead initiatives for all internal quality and customer complaint issues

  • Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required

  • Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable

  • Execute facility improvement initiatives as determined from performance data

  • Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized

  • Provide tools and training for quality management and quality improvement to the facility staff

What you need to succeed:

·        High School diploma or G.E.D.

  • Must have 5 to 10 years of work-related manufacturing experience 

  • Should have 3 to 5 years’ experience in production supervisory role

    Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards

    Proven track record of problem-solving

    Thorough knowledge of quality standards and methodologies

  • Ability to learn proprietary software programs and leverage enterprise complaint management software

    Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

As part of our commitment to accessibility for all persons with disabilities, WestRock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities.  Please contact WestRock, Human Resources at (519) 823-4871 about your needs and we will consult with you to ensure suitable accommodation is provided.


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