EU Cluster Quality Manager - Printing

Tewkesbury | England | United Kingdom
Greater London | England | United Kingdom

EU Cluster Quality Manager - Printing

Unit 17, Tewkesbury Industrial Centre
Tewkesbury, GL20 8ND
United Kingdom

Multi Packaging Solutions (MPS) is a print-based specialty packaging business within WestRock that focuses on healthcare and high-end consumer markets, including confectionery, cosmetics, premium spirits and media packaging. This business provides its customers with an extensive array of premium folding cartons, inserts, labels and rigid packaging across a variety of substrates and finishes. For more information, visit

To support our European healthcare printing facilities, we are looking for an experienced

EU CLUSTER QUALITY MANAGER for 6 sites, to be based at either Greenford or Tewkesbury in the UK

The role focuses on compliance, customers and continuous improvement activities to create a total quality culture and reduce costs in line with best practice procedures. As such, you will have hands on responsibility for the execution of an effective quality management system providing oversight and leadership to the quality team. You will develop strong Customer relations and ensure supply of the highest quality product.  You will drive improvement activities to support quality and financial performance, lead key improvement projects evolving through customer requirements, legislative changes and amendments of the Pharmaceutical code to ensure compliance with standards and accreditation audits.  And finally, you will draft, review and implement changes to our quality system, standard operating procedures and policies to satisfy customer and third-party requirements.

 How you will impact WestRockMPS: 

  • Provide authoritative guidance on quality to the management team
  • Manage a QA team that optimises quality operations
  • Promote a total quality philosophy
  • Review the quality system to ensure full compliance with customer and company best practice guidelines
  • Oversee the customer complaint process; to ensure root cause is identified and robust CAPA are put in place to prevent recurrence 
  • Support introduction of new equipment on site and validation processes to meet safety and customer expectations
  • Work with production to maintain and improve our quality systems and adherence to operational best practice to guarantee compliance to external and internal standards
  • Develop strong Customer relations and ensure high quality product 24/7
  • Drive improvement activities to support quality and financial performance
  • Participate in business improvement initiatives to reduce overall operating costs, improve margin and identify improvement projects and continuous improvement initiatives to improve quality and safety

 What you need to succeed:

  • Experience in a manufacturing/production environment - ideally in a pharmaceutical environment and knowledge of industry standards and guidelines
  • Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique
  • Internal/lead auditor qualification
  • Supervisory experience
  • Working and audit knowledge of ISO 9001, PS 9000, 18001 and 14001 is preferable
  • Demonstrable experience of validating new equipment and processes
  • Knowledge of Good Manufacturing Practices
  • Root cause analysis and problem-solving techniques
  • Demonstrable experience of leading change
  • Organisation skills to be able to manage effectively remotely
  • You must be willing to travel within Europe. Sites are in UK, Ireland, Belgium, Netherlands and France

  What we offer:

  • An attractive salary reflecting skills, competencies and potential
  • A corporate culture based on integrity, respect, accountability and excellence
  • Comprehensive training with numerous learning and development opportunities
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of daily work

Apply now