Quality Manager - Gallatin, TN

Gallatin | Tennessee | United States

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Quality Manager - Gallatin, TN

1211 Hartsville Pike
Gallatin, Tennessee, 37066
United States

Corrugated Container Division   


Quality Manager – Gallatin, TN

Responsible for managing the quality system and leading the quality team. Organize and run quarterly Management Review meetings with the management team to discuss plant performance, quality trends and food safety issues. Prepare customer monthly and/or quarterly reports as required. Manage customer complaints through CompliantPro to ensure issues are communicated appropriately through the operations team and feedback is provided to the customers in a timely fashion.

The opportunity:

  • Promotes quality achievement and performance improvement throughout the organization.

  • Formulates and manages the development and implementation of goals, objectives, policies, procedures and systems pertaining to the Quality function.

  • Develops, implements, communicates and maintains a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements.

  • Effectively interacts with production and development teams to maintain product supply and help introduce new products.

  • Considers the application of environmental health and safety standards.

  • Defines quality procedures in conjunction with operating staff.

  • Sets up and maintains controls and documentation procedures.

  • Serves as liaison with customers’ auditors to ensure the execution of corrective action and compliance with customers’ specifications.

  • Establishes standards of service for customers.

  • Ensures compliance with national and internal standards and legislation.

  • Considers the application of environmental health and safety standards.

  • Monitors performance by gathering relevant data and producing statistical reports.

  • Ensures tests and procedures are properly understood, carried out and evaluated.

  • Compiles technical and management systems reports.

  • Ensures tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.

  • Organizes and manages quality assurance functions in close cooperation with customers and Company’s Management team (Member of Management Team).

  • Identifies relevant quality-related training needs and delivers training.

  • Collates and analyzes performance data and charts against defined parameters.

  • Manages and maintains the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods, evaluates, establishes and maintains approved supplier list.

  • Sets QA compliance objectives and ensures targets are achieved.

  • Works proactively to promote teamwork at all levels of the company.

  • Maintains awareness of business context and company profitability, including budgetary control issues.

  • Performs all duties according to established safety policy, including wearing all required PPEs to perform duties.

  • Willing to work flexible hours as necessary.



    How you will impact WestRock:

  • Participate in customer partnerships and make proactive visits to our customers.

  • Lead the corrective action team aimed at building sustainable solutions to customer issues and complaints.

  • Seek out plant improvement opportunities and use the Six Sigma process to participate in or lead employee teams tasked with capitalizing on such opportunities.

  • Lead the corrective action team aimed at building sustainable solutions to customer issues and complaints.


What you need to succeed:

  • 4 year degree in Business Administration, Quality Management, Paper Science, Engineering or other related field.

  • 3-5 years’ experience within the paper, corrugated industry or manufacturing environment in quality and safety.

  • 2 years minimum experience in a leadership role.

  • Ability to travel.

  • Exceptional and demonstrated problem solving skills.

  • Experience working with external customers and agencies.

  • Strong personal computer skills.


What we offer:

  • Corporate culture based on integrity, respect, accountability and excellence

  • Comprehensive training with numerous learning and development opportunities

  • An attractive salary reflecting skills, competencies and potential

  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.


WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 


Apply now