Quality Manager

Aurora | Illinois | United States

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

The opportunity:This position focuses on cultivating a process-based Quality culture taking a proactive approach to implementing, facilitating, coordinating and managing the Quality system. The position will have the authority to make decisions while exercising discretion and independent judgment.

How you will impact WestRock:

* Facilitate development of annual Quality action plans to include goals, education, auditing, and continuous improvement activities * Liaison with Customers and Suppliers to ensure quality expectations are clearly defined and implemented * Provide technical expertise in the application of Total Quality Principles, processes, and tools * Facilitate the development of Standard Operating Procedures * Devise and implement systems/metrics for recording, evaluating, and reporting quality and reliability * Implement statistical techniques that will advance problem solving and waste reduction efforts * Ensure Quality System is maintained and plant(s) adhere to agency requirements * Stewardship of Customer audits and scorecards to create a Customer/Supplier partnership focused on improving systems and processes that impact results * Mentor others on the use of quality tools, measurement systems, and data analysis * Develop education programs as needed to support the quality key competencies, ie. Procedures, control plans, SPC, and quality alerts * Conduct new hire Quality Orientation classes * Recommend tools and resources necessary to achieve plant Quality goals taking into consideration cost objectives * Develop key process indicators (KPI's) and measure improvements * Facilitate Quality Inspections and Quality education classes * Ensure corporate-required reports are timely and accurate


What you need to succeed:


* High School diploma or equivalent * Two-year technical degree from an accredited institution * Will consider a combination of education and an equivalent work experience.

Previous Work Experience

* Will consider a combination of educations and an equivalent work experience * 3+ years of experience in a production environment, preferably within the corrugated industry * Progressive roles of responsibility to include continuous improvement, statistical analysis, document development and control, and customer relationships. * Experience with quality systems such as ISO, TQM, or Six Sigma, Continuous Improvement and Lean. * Results driven with the ability to make decisions * Demonstrated problem solving skills

Travel (drive, air, train, etc.).

Occasional visits to Customers and /or other WestRock plants. Must be willing to travel overnight by various means. Ability to work additional hours on an occasional basis. Valid driver's license required.

Language Skills

* Communication Factor

* Speak effectively * Listen to others and fosters open communication * Prepare written communication




* Thinking Factor

* Analyze and solve problems

* Organizational Strategy Factor

* Focus on customer needs * Commit to quality

* Administrative Factor

* Work efficiently and accurately * Apply technical/functional understanding

* Interpersonal Factor

* Build relationships * Display organizational savvy * Team Membership

* Communication Factor

* Speak effectively * Listen to others and fosters open communication * Prepare written communication

* Self-Management Factor

* Act with integrity * Demonstrate adaptability * Develop oneself

* Motivation Factor

* Demonstrate drive and commitment being proactive and taking initiative in all phases of the job

What we offer:

* Corporate culture based on integrity, respect, accountability and excellence * Comprehensive training with numerous learning and development opportunities * An attractive salary reflecting skills, competencies and potential * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Apply now