Remediation Analyst

We are a Fortune 500 company you've probably never heard of. WestRock Company (NYSE: WRK) aspires to be the premier partner and unrivaled provider of paper and packaging solutions in consumer and corrugated markets. WestRock’s 39,000 team members support customers around the world from more than 250 operating and business locations spanning North America, South America, Europe and Asia.

Currently in our office in Kraków Zabierzów (Kraków Business Park), we are looking for an experienced  

Remediation Analyst

Position Highlight: As the Endpoint Management Remediation Analyst you will provide reporting, patching and configuration of software and systems through automation and scripting in an advanced, primarily Microsoft SCCM environment.

HOW YOU WILL IMPACT WESTROCK:

Request Management:

  • Monitor group incident and request queues, alert notices and other work request streams for new notifications.
  • Complete support incidents and change requests within pre-defined service level agreements
  • Regularly communicate status of incidents and requests with customers and key stakeholders via email, phone and face-to-face as dictated by the severity and circumstances of the incident
  • Maintain updated documentation of all in-progress and completed requests in appropriate systems as required by team management

Infrastructure Support:

  • Appropriately escalate incidents and requests using pre-defined processes when required
  • Provide remediation analysis and support of the Windows Server environment and all related technologies, including virtualization, hardware, software, printers and storage
  • Act as an on-call agent for team in specified rotation
  • Identify, diagnose and correct problems related to the operating system, software, utilities and hardware
  • Perform daily system monitoring, verifying the integrity and availability endpoint management infrastructure, systems and key processes, reviewing system and application logs and verifying completion of scheduled deployments and updates
  • Create and maintain system documentation for remediation processes and controls.
  • Identify opportunities for process improvement through solutions to recurring problems and enhancements to existing solutions or documentation

Project Activities:

  • Support business restructuring activities, including new sites and relocations remotely as required
  • Install, configure upgrade and document software and services as dictated by the project
  • Coordinate project activities with project managers and other team members

 WHAT YOU NEED TO SUCCEED:

  • 5+ years experience in similar work in large corporate environments
  • Competency with enterprise-level desktop management applications such as Landesk or Alteris.  System Center Configuration Manager (SCCM), Secunia CSI and Jamf Casper Suite preferred
  • Familiarity with Tenable Nessus Vulnerability Scanner or similar
  • Experience with enterprise-level Software Update Management, Patching and application packaging for Windows
  • Experience with enterprise-level Software Update Management, Patching and application packaging for Mac platforms is a plus
  • Advanced knowledge of Windows based server and workstation operating systems
  • Advanced knowledge of Mac based server and workstation operating systems is a plus
  • Advanced knowledge of networking and network infrastructure
  • Strong scripting competency using either VBScript or PowerShell
  • Proficiency with T-SQL query language is preferred but not necessary
  • Knowledge of ITIL practices and experience with change control
  • Degree in Computer Science or Information Systems preferred
  • Fluent in English
  • Strong communication and collaboration skills and ability to work effectively in a global enterprise
  • Ability to work under tight deadlines at a fast pace

WHAT WE OFFER:

·     Attractive salary reflecting skills, competencies and potential 

·     Private Medical Services in LuxMed with preferential rates for additional family members

·     Life insurance in AXA, with preferential rates for additional family members

·     Holiday pay bonus (Świadczenie urlopowe)

·     MultiSport Card

·     Cinema tickets

·     One additional leave day every 3rd work anniversary

·     Free parking space


Apply now