Associate Sales Administration Coordinator - eSFDC - Remote

Atlanta

Associate Sales Administration Coordinator - eSFDC - Remote

1000 Abernathy Rd, NE
Atlanta, Georgia, 30328
United States

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia, and Australia. Learn more at www.westrock.com.  

Our technology organization is transforming how we work at WestRock. We align with our businesses to deliver innovative solutions that: 

 

  • Address specific business challenges, integrate processes, and create great experiences
  • Connect our work to shared goals that propel WestRock forward in the Digital Age
  • Imagine how technology can advance the way we work by using disruptive technology 

 

We are looking for forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.

The opportunity:

The Associate Sales Administration Coordinator is responsible for assisting the CRM Technical and Sales Operations teams to complete essential tasks which are required to facilitate system and user maintenance in our instance of Salesforce.com (eSFDC). This resource will provide on-going support and maintenance of business systems, processes, and data, inclusive of system access, reports and analytics, data management and clean-up, as well as data audits.

How you will impact WestRock:

 

User Support:

  • Closely monitor and assist in execution of submitted user support cases and maintain monthly metrics related to case management: ServiceNow and eSFDC Support Cases
  • Manage the new user account onboarding process
  • Coordinate changes in user roles & profiles
  • Administer Security Roles / Profiles / Sharing Rules / Permission Sets / Groups
  • Solve any Single Sign On errors
  • Closely monitor system enhancements and support weekly promotion to Production
  • Monitor Salesforce.com release schedule and provide analysis of impact to eSFDC
  • Coordinate enhancements with Sales Ops team when required
  • Support testing with Sales Ops on new objects and/or processes
  • Assist in regular sandbox refreshes
  • Manage the WRK Salesforce mailbox
  • Assist Sales Ops with data analytics, using reports and dashboards

Data Support:

  • Ensure integrity of data within eSFDC by understanding data flows and providing root cause analysis of problems.
  • Assist in the development of internal audits and controls to ensure integrity of business processes and data.
  • Assist in data cleansing through de-duplication (native and 3rd party tools) and updating validation rules
  • Support existing and proposed integrations with eSFDC

Company Expectations:

  • Acts with integrity and demonstrates ethical behavior in all matters with all stakeholders.
  • Takes full responsibility for ensuring internal and external customer satisfaction.
  • Demonstrates initiative, drive, and determination to achieve results, success, and growth.
  • Maintains a high level of energy, enthusiasm, engagement, and commitment to action.
  • Develops trust and models open, candid, respectful communication, and collaborative teamwork.
  • Demonstrates a high degree of self-awareness and commitment to personal development and learning.

What you need to succeed:

  • HS diploma or equivalent is required
  • Salesforce Administrator Certification is preferred.
  • Requires a minimum of one-year experience working in Salesforce.com
  • Interact effectively with other divisional Sales Ops, teammates, and colleagues
  • Comprehend and communicate complex concepts
  • Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements
  • Deep understanding of the Salesforce.com ecosystem or equivalent degree/experience.
  • This position works in a team-oriented, cross-divisional environment. The candidate must build and maintain effective working relationships both internally and externally.
  • Must be proficient in the Microsoft suite of products with extensive Microsoft Excel experience.
  • Effective organizational, multi-tasking and time management skills.
  • Excellent communication skills.
  • Self-motivated willingness to learn and self-teach.
  • Ability to actively participate on working teams.
  • Ability to work with and protect confidential information required.
  • Strong analytic and quantitative skills; ability to determine trends and propose solutions.

 

What we offer:

  • Corporate culture based on integrity, respect, accountability, and excellence
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies, and potential
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

 

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 

Apply now

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