Field Service Engineer

WestRock partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at WestRock is an Equal Employment Opportunity Employer committed to creating and maintaining a diverse workforce.

Field Service Engineer (FSE)

Position Highlight: As a Field Service Engineer (FSE) you will be responsible for servicing out-placed equipment, including the installation of new machines, modification of existing machines, and maintenance of existing machines to ensure equipment meets the customer’s production efficiency targets. You will also be responsible for building rapport with customers throughout the organisation and providing training support for customers.

In addition, you will be responsible for projects and support the commercial team by offering the optimal technical solution to the customers. Define the technical specification of the project with the customer and our European machinery centre. Be responsible for equipment commissioning and S.A.T. and complete the technical documentations related to the project


  • Support the commercial activity to define the equipment specification

  • Manage the equipment project between our customers and our machinery department

  • Build and install out-placed equipment the customer site, including assembling and testing to defined criteria

  • Provide customer with mechanical and technical service on out-placed equipment, including machine repairs, overhaul, and conversion on site

  • Provide consistent contact and support for customers through on-site visits and ongoing communication

  • Provide customers with equipment training on site to ensure that customer’s employees can operate, maintain, adjust, and repair machinery

  • Partner with customers’ machinery operators, technicians, and production maintenance resources to ensure effective equipment operations

  • Serve as an expert and support resource on out-placed equipment machines

  • Learn and adhere to all customer’s safety rules

  • Build and maintain relationships throughout the customer organisation


  • Advanced mechanical skills

  • Advanced electrical skills

  • Customer oriented

  • Good analytical problem-solving skills

  • Fluent written and spoken English

  • Willingness to travel

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