Claims Coordinator - Containerboard Division - West Point, VA

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Claims Coordinator - Containerboard Division - West Point, VA

19th & Main St
West Point, Virginia, 23181
United States

The opportunity:

he Quality and Technical area within the WestRock Corrugated Container Division has an opportunity for a Claims Coordinator who has the overall responsibility for processing claims received from our customers for our Containerboard Mills. The position coordinates all activities relating to a claim. from claim initiation, information gathering, investigation, customer credit, product returns, freight claims, records maintenance, and regular communication with customers and various WestRock departments. 


How you will impact WestRock:

  • Navigate/manage complaints through the claims process. 

  • Identify potential issues and make decisions as appropriate to the process.

  • Ensure compliance with procedures and documentation accuracy. 

  • Responsible for coordinating product returns. 

  • Freight claims filing.

  • Maintain records to include creating and maintaining spreadsheets.

  • Provide claims related support to various departments to include customer service, sales, and quality/technical.

  • Daily communication with customers on status updates as well as answering inquiries relating to issues. Communication must be professional and timely while working to build customer relationships.

  • Conduct related training.

  • Assist with other areas as needed.


What you need to succeed:

  • Bachelor’s degree in relevant studies preferred.

  • Minimum 2 years of customer service/customer relations experience.

  • At least 1+ years of accounting related work experience.

  • Minimum of 3 years computer experience in a professional environment using complex systems.

  • High proficiency using Microsoft Office Suite.

  • In depth experience using MS Excel.  Can design and maintain spreadsheets using formulas and pivot tables.

  • Professional verbal and written communication skills.

  • Experience in a high paced work environment.

  • Self-motivated and capable of maintaining a high productivity level with a high attention to detail.

  • Excellent multitasking, planning, prioritizing, and organization skills.

  • Team player who exhibits intellectual curiosity.

  • Analytical thinker who can work through complex issues.



What we offer:


  • Corporate culture based on integrity, respect, accountability and excellence

  • Comprehensive training with numerous learning and development opportunities

  • An attractive salary reflecting skills, competencies and potential

  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.








WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 

Apply now