Customer Service Support

About WestRock
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Customer Service Support


214 Conover Blvd SE
Conover, North Carolina, 28613
United States
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia.
Conover, North Carolina – Food & Beverage
Customer Service Support Coordinator
Starting Pay $15.30 an hour, higher rates based upon job experience.
Career Opportunity
Responsible for direct support to Account Coordinators and Customer Satisfaction Manager. Maintain housekeeping and 5S to standards set by management.  Support the purpose of the team as stated in the “why” page by participating in initiatives and activities, and attending all meetings scheduled during shift.  Additional job duties as assigned by management and miscellaneous projects.
Testing and Measuring Ability (General Math): Ability to use and read basic measurement devices, (calculator, tape measure, and ruler). Operate copier, fax, computer, telephone.
Written/Verbal Communications Skills: To follow instructions, interpret information, communicate with department managers, production associates and staff.
Computer Skills: Excellent computer skills (Internet, Microsoft Office, email, Shop Floor, AS400)
Organizational Skills/Multi-task/Attention to details: Prioritize workload to meet deadlines and provide follow up to appropriate staff on plant issues.
Expectations/Guidelines:
Entering job orders/releases
File job’s/releases
Pull samples
Enter invoice data for accounting
Maintain finished goods inventory levels
Weekly and monthly reporting as designated by customer
General reporting
Entering complaint data into database
Provide backup for Accounting managers and Account Coordinators during absences for vacation, travel, etc.
Essential/Marginal Functions and Physical Requirements
Essential: Sit at computer terminal, using telephone, walking around office, pulling file drawers, keying on keyboard, grasping office tools, i.e. pencils, pens, stapler, telephone receiver. Walking around manufacturing facility.
Marginal: Standing at presses observing operators and discussing Shop Floor. Standing at copier, files, fax. Climbing stairs. Lifting/moving boxes.
Education Requirement(s): Minimum High School Diploma/GED.
If this sounds great to you and you think you fit in, please submit your application. We want to hear from you!
TO APPLY:  Log on to WestRock Intranet (Click the Life and Career tab, Talent Management System/WestRock Jobs, this will take you to WestRock.Ongig.com, Key Words – Training Auditor or Conover.  (Internal candidates, please see a member of the HR Team if you have any difficulty completing the on-line application).
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

Apply now