Fulfillment Center Manager - Norcross, GA

Norcross / Georgia / United States

About WestRock
About WestRock WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Fulfillment Center Manager - Norcross, GA

504 Thrasher
Norcross, Georgia, 30071
United States

The Opportunity:

The Fulfillment Center Manager will serve as the first line management of the order fulfillment service team of 10-15 colleagues responsible for bringing creative solutions and new ideas to existing processes and procedures.  The role will also ensure the successful management and integration of accounts and teams to the Atlanta hub.  This role will assist in the management of all export orders from allocation through receipt at destination.  This oversee the management of all domestic orders from allocation through receipt at destination. 

Key Responsibilities:

  • Provide leadership and guidance across the Fulfillment organization

  • Develop, administer and improve standardized processes. Identify deficiencies in methods and implement processes to correct, streamline processes and expand systems capabilities.

  • Assist with the transition from a manual allocation system to an automated request system. 

  • On-board new accounts; manage special interest/sensitive accounts within the region book of business.

  • Daily supervision and management of staff while ensuring quality of service at all levels of the department’s responsibilities including shipping, order entry and relationship managements.

  • Handle all escalated customer issues facilitating optimum relationships between the department and customers, brokers and carriers.

  • Monitor and track metrics for team members assuring quality and accuracy of transactions.

  • Manage the department budget.

  • Participate as a member of the Trading management team to determine strategies for supply, interacting with various departments within the recycle division and provide consolidated information and assessments from the team’s activities.

  • Provide administrative support for goal setting, vacation scheduling, time and attendance review, overtime approval, training, performance evaluations and other duties as assigned.

What You Need to Succeed:

  • Bachelor’s degree from a four-year college or university
  • 5 – 10 years supervisory experience

  • Must possess strong communication and analytical skills with the ability to quickly analyze problem situations and make fact based decisions,

  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office; expertise in Excel, Word, and PowerPoint
  • Ability to set priorities, achieve deadlines, and manage multiple tasks at the same time
  • Accuracy and attention to detail
  • Task oriented with strong organizational and time management skills
  • Ability to lead a team in a project-oriented environment
  • Scheduled weekend and night work required, as needed


What we offer:

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.




WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 





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WestRock Company is creating and maintaining a diverse workforce. For us, diversity and inclusion are business drivers and we take it very seriously. It all starts with a diverse employee base operating in an inclusive environment. An environment where everyone feels valued and respected.

Click here to find our Affirmative Action and Equal Employment Opportunity policy statement.

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We do understand that some of our candidates may require a reasonable accommodation to complete any part of the WestRock application process, including use of this website. If this is the case for you, please contact us at: EMAIL: talentacquisition@westrock.com OR PHONE: 1-800-762-5836. Only phone calls pertaining to disability assistance will be returned. One of our Talent Acquisition or Human Resources members will work with you to provide alternative means to submit your application.