Customer Service Rep

Wakefield | Massachusetts | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 39,000 team members support customers around the world from more than 250 operating and business locations spanning North America, South America, Europe and Asia. Learn more at www.westrock.com.

The Opportunity

Supports sales team, manages the production workflow, and interacts closely with customers. Supports department by tracking, investigating, and reporting sales information and resolving problems. Supports sales team, manages the production workflow, and interacts closely with customers. Supports department by tracking, investigating, and reporting sales information and resolving problems.

How you will Impact WestRock

  • Main contact between customer and plant

  • Manages production statuses of customer orders.

  • Creates price proposals.

  • Manages package development.

  • Communicates daily with customers, manufacturing and sales staff.

  • Updates managers by consolidating, analyzing, and forwarding daily action summaries.

  • Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers.

  • Resolves customer issues

  • Provides product and pricing information by clarifying customer request, selecting appropriate information, forwarding information, and answering questions.

  • Maintains customer database.

  • Prepares and distributes monthly reports.

  • Performs other job duties as assigned.

 

 

 

 

What you need to succeed

 

  • Must have strong organizational skills.

  • Must have 3-5 years’ experience in printing, multi-media, mass-market, or similar industry preferred.

  • Must have ability to communicate proactively.

  • Must have excellent follow up and follow through skills.

  • Must have experience managing multiple projects successfully.

  • Must have experience entering data using a variety of computer software programs.

  • Must have basic proficiency using all Microsoft Office applications: Excel, Word, and Powerpoint.

  • Must have ability to multi-task while maintaining a high level of accuracy.

  • Must have ability to effectively present information in one-on-one and small group situations to customers and clients.

  • Must be reliable and dependable.

 

What we offer

 

  • Corporate culture based on integrity, respect, accountability and excellence.

  •  Comprehensive training with numerous learning and development opportunities.

  •  An attractive salary reflecting skills, competencies and potential.

  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.


    WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

     

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