Customer Service Project Manager-Toronto, Ontario
Customer Service Project Manager-Toronto, Ontario
2220 Midland Ave, 50 Administration Isle
We are seeking a Customer Service Project Manager who will be an integral part of our Team.
How would you impact WestRock:
-Help create and grow satisfied customers by courteously receiving all calls, entering complete and clear orders from customers and sales forces, soliciting add-on sales, assisting customers, preparing, entering, and monitoring progress of customer orders for strategic accounts, and facilitating production of special projects.
-Supervises special projects through planning and scheduling of work to specific accounts.
-Manages special packaging projects using analysis and implementing improvements that reflect cost benefits.
-Provides single point of contact for strategic customers and sales staff for specific customer and/or project
-Serves as primary contact between sales, customer, and internal production operations.
-Assists customers at the request of or in the absence of sales.
-Develops project time lines and monitors to ensure on-time delivery.
-Initiates, tracks, organizes, prioritizes and monitors multiple projects through development, production, and fulfillment.
-Provides continuous assistance/communication to production flow.
-Uses creative problem solving to achieve sales and customer objectives.
-Provides prompt communication to the customer and sales representative regarding existing challenges in meeting requested ship dates.
-Communicates customer expectations to planning and scheduling.
-Gathers input, evaluates and makes recommendations from technical standpoint concerning cost, production schedule, etc. based on customers’ needs.
-Compares in-coming work specifications with specifications used for estimate; recognizes changes in job specifications requiring re-estimation.
-Receives, evaluates, and distributes customer supplied materials and/or information to appropriate department(s).
-Interprets requests for developmental and other artwork and communicates needs to appropriate department(s).
-Prepares quotation request for estimators and presents appropriate quotes to customers both internal and
external as required.
-Reviews costing and invoicing to ensure agreement with signed quotes.
-Remains "on call" to answer production questions.
-Maintains accurate, written records of all events; alerts both internal staff and customer if significant problems affect either scheduled delivery or final job cost (e.g., heavy, multiple customer alterations).
-Assists sales in technical communications to customers.
-Initiates, manages, and supervises vendor managed inventory accounts keeping the acceptable levels and
understanding all customer requirements from inception to delivery.
-Assists in securing new business.
-Participates in customer visits and presentations on and off site.
-Performs other job duties as assigned.
What you need to succeed:
-High school diploma or general education degree (G.E.D.); Associate's or Bachelor's degree preferred.
-Minimum two years' related experience.
-Proficient using MicroSoft Office products, including Microsoft Word, Excel, and PowerPoint.
-Demonstrates understanding of product/project specifications.
-Demonstrates understanding of the functions and capabilities of each production area.
-Strong organizational skills, including the ability to manage competing priorities and multiple projects in a
-Must be detail-oriented with effective follow through.
-Must have excellent interpersonal communication skills.
-Must be reliable and able to maintain good attendance.
-Must pass color vision and color hue tests.
-Must be able to perform all essential functions of this job with or without reasonable accommodation.
What we offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
#Customer Service #Ontario
WestRock-MPS is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
As part of our commitment to accessibility for all persons with disabilities, WestRock-MPS will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact Human Resources at 416-940-2421 about your needs, and we will consult with you to ensure suitable accommodation is provided.
For all feedback on equity and accommodation needs, please contact Human Resources at the number listed.
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