Customer Service Account Manager

Littlehampton | England | United Kingdom

Multi Packaging Solutions is a print-based specialty packaging business within WestRock that focuses on healthcare and high-end consumer markets, including confectionery, cosmetics, premium spirits and media packaging. This business provides its customers with an extensive array of premium folding cartons, inserts, labels and rigid packaging across a variety of substrates and finishes. For more information, visit www.westrock-mps.com.

For our plant in Littlehampton we are currently looking for an experienced

Customer Service Account Manager

Position Highlight: To provide market leading customer service to Consumer Branded Label customers and provide cover for all sales-related issues as they arise as part of the Sales Account Management team

 How You Will Impact WestRock MPS:

  • To maintain and develop close working relationship with your allocated customers and  build a wide range of contacts within the account through a pro-active approach to the relationship
  • Formulate and implement effective account strategies to drive continuous improvement, innovation and improved profitability
  • Maintain active communications with the external Sales Management team keeping them informed of account status and activity
  • Utilise company MIS system to create and manage all customer estimates and works orders
  • Ensure good communication, internally and externally of customer expectations and our ability to achieve their expectations
  • Measure, monitor and take appropriate action to ensure continuous improvement both individually and as a team
  • Achieve sales targets for individual given accounts and Consumer Branded Labels as a whole
  • Maintain awareness of the accounts financial status working with the customer and finance team ensure any late payment or potential bad debts are managed in the most appropriate manner
  • When requested prepare reports detailing sales v budget analysis, profitability, quality and delivery performance and any relevant activity, ie visits, business lost/gained etc for individual accounts
  • Interact with other sites within Consumer Branded Labels to makes sure the business offers the best solution for customers and most profitable solution for the business

What you need to succeed:

  • Customer Service experience within an Account Management environment
  • Able to demonstrate a good working knowledge of Excel
  • Able to demonstrate technical competence
  • Able to demonstrate problem solving skills
  • Awareness of Sales strategy development
  • Experience of continuous improvement
  • Able to escalate issues in a professional manner
  • Effective relationship management skills
  • High attention to detail
  • Able to prioritise own workload
  • Motivated to deliver against sales targets both individually and as a team 

What we offer:

  • Attractive salary + incentive, reflecting skills, competencies and potential
  • A corporate culture based on integrity, respect, accountability and excellence
  • A role in which you can prove and further develop your skills

 

 

Apply now