Customer Service Representative - Lebanon, TN

Lebanon / Tennessee / United States

About WestRock
About WestRock WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Customer Service Representative - Lebanon, TN


302 Hartman drive
Lebanon, Tennessee, 37087
United States

The Opportunity:

The Account Manager position requires knowledge of company’s products, processes, pricing structures, and delivery capabilities.  Under general supervision, receives and records orders from customers; may offer established discounts or other considerations based on quantity, delivery date, product substitutions, production account inventory, sales liaison, etc.  Requires communication, follow-up, and execution of job orders in manufacturing.  Other duties as required.

 

Duties and Responsibilities:

Receives and records customer orders

Responds to inquiries regarding pricing options, product availability and suitability for customer processes

Prepares quotes and estimates

Coordinates new business review projects and updates production daily on status

Checks inventories and orders materials from established vendors as necessary to complete customer order

May schedule and/or prioritize customer orders

Arranges delivery through established carriers

Records and researches complaints and offers resolutions within established parameters

Refers more complex or sensitive complaints or problems to others for resolution

Assists in recovery of aged receivables

Coordinates use of other company resources to provide value added services to accounts

Develops strong client relationships over time that provide significant input to planning company product, price, and service strategies

Supports manager and other sales professionals in developing new market opportunities in the designated territory or market

 

What You Need to Succeed:

The ability to understand and apply department policies and procedures

Good oral and written communication skills to effectively interact, in person or otherwise, with management, other employees, and external or internal customers or service providers

An excellent knowledge of all MS Office applications

The ability to learn machine capabilities and development of pricing, pricing strategies, and estimating

Work well with numbers

Strong attention to detail

Excellent problem solving skills

Experience with data entry systems - AS-400 desired

Team player and self- starter

BA in Marketing or equivalent experience in related field

Minimum of 2-5 years’ experience

 

What We Offer:

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

 

*CBWRK

#TN

 

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 

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WestRock Company is creating and maintaining a diverse workforce. For us, diversity and inclusion are business drivers and we take it very seriously. It all starts with a diverse employee base operating in an inclusive environment. An environment where everyone feels valued and respected.

Click here to find our Affirmative Action and Equal Employment Opportunity policy statement.

Westrock participates in E-Verify

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Accessibility

We do understand that some of our candidates may require a reasonable accommodation to complete any part of the WestRock application process, including use of this website. If this is the case for you, please contact us at: EMAIL: talentacquisition@westrock.com OR PHONE: 1-800-762-5836. Only phone calls pertaining to disability assistance will be returned. One of our Talent Acquisition or Human Resources members will work with you to provide alternative means to submit your application.