Inside Sales Account Manager - Lansing, Michigan

Lansing / Michigan / United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Inside Sales Account Manager - Lansing, Michigan

5800 West Grand River Ave
Lansing, Michigan, 48906
United States


  • Answer phones in a professional manner.
  • Makes outbound sales calls to assigned customers in order to reach sales goals.
  • Develops and grows sales within a specified territory working with team members to achieve the company’s sales goals and objectives.
  • Provides customers with value-added solutions/products to enhance the current sale (up-selling) and overall accounts profitability.
  • Responds to customer inquiries.
  • Serves a primary contact between all sales channels, customers and JHH internal departments.
  • Creatively solves problems to achieve sales and customer objectives.
  • Updates and/or adds correct names, titles, telephone numbers, email addresses of decision makers into Goldmine/HP System.
  • Enters orders in MCS accurately/completely to generate less than 0.5% credits as a percentage of gross sales revenue on a monthly basis.
  • Submits territory activity when requested by Management.
  • Develops and reports competitive information on market conditions, new product ideas, account potential, industry trends and sales strategies.
  • Builds and maintains strong relationships within the Horticultural industry.
  • Travels to meet key customers face to face as needed.
  • Performs other job duties as assigned.



  • Must have high school diploma or G.E.D.
  • Bachelor's Degree from an accredited four-year college or university preferred.
  • Must have a minimum six months of business, business sales (preferably telephone), or customer service experience.
  • Must have experience in Excel, PowerPoint, and other Outlook products including recordkeeping, database activity, word processing, spreadsheet and graphics.
  • Must have strong time management, interpersonal, problem solving, conflict resolution, and collaborative selling skills.
  • Must be able to multi-task while meeting critical deadlines.
  • Must be able to measure accurately with a standard ruler.
  • Must be able to compile data and form marketing campaigns that can be used via electronic mail.
  • Must have a basic understanding of design, composition, proofreading, and the printing process.
  • Must have the ability to write simple correspondences.
  • Must be able to effectively present information in one-on-one and small group settings.
  • Must be able to use basic math in order to calculate figures and amounts such as discounts, interests, commissions, proportions, percentages, occasional weights and measurements.
  • Must be able to answer the telephone and provide information or assistance to customers.
  • Must pass color vision and color hue tests.
  • Must be able to maintain good attendance.
  • Must be willing to work overtime as needed.
  • Must be able to perform all essential functions of this job with or without reasonable accommodation.









WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

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WestRock Company is creating and maintaining a diverse workforce. For us, diversity and inclusion are business drivers and we take it very seriously. It all starts with a diverse employee base operating in an inclusive environment. An environment where everyone feels valued and respected.

Click here to find our Affirmative Action and Equal Employment Opportunity policy statement.

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We do understand that some of our candidates may require a reasonable accommodation to complete any part of the WestRock application process, including use of this website. If this is the case for you, please contact us at: EMAIL: OR PHONE: 1-800-762-5836. Only phone calls pertaining to disability assistance will be returned. One of our Talent Acquisition or Human Resources members will work with you to provide alternative means to submit your application.