Customer Service Representative - Joplin MO

Joplin | Missouri | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Customer Service Representative - Joplin MO

4200 East 32nd Street
Joplin, Missouri, 64804
United States

The opportunity:

Receives and processes new and repeat customer orders, inquiries, and complaints covering items or products for their account. Daily communication with customers and sales staff is a must.  Communicates deadlines and schedule needs to the plant.



How you will impact WestRock:

Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact. Provides pricing, availability, and schedule information within established guidelines. Communicate customer complaints and issues to manufacturing team. Serves as communication link between customers and sales staff to assure responsiveness. Tracks order activity, and alerts appropriate staff of any potential delivery problems. Customer Orientation. Ability to operate with the customer's best interest in mind. Working effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems. Action Oriented. Enjoys working hard; ability to act with a little to no planning.


What you need to succeed:

Customer Orientation. Ability to operate with the customer's best interest in mind. Behaves in accordance with company's values and operating principles at all times, and rewards the same behavior in others.  Takes action based upon the best interest of the Company rather than how it affects him/her personally. Action Oriented


 What we offer:


Corporate culture based on integrity, respect, accountability and excellence. Comprehensive training with numerous learning and development opportunities. An attractive salary reflecting skills, competencies and potential. A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.





WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 

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