Account Manager - Harrison, AR
About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
Account Manager - Harrison, AR
329 W Industrial Park Road
Harrison, Arkansas, 72601
The Account Manager is a customer-facing role with responsibilities relating to both internal and external relationship management and bridging customer needs with operational requirements.
As Account Manager, you will bring your relational and organizational skills to work every day insuring that the customer is happy with their relationship to WestRock and the plant is operationally capable of meeting their need.
Your responsibilities as a team member include the following:
Help develop safety rules, procedures, and proactive measures to ensure a safe working environment.
Engage in proactively identifying and removing hazards.
Report any and all near misses, incidents, first aid rendered, or unsafe working conditions to the Plant Manager and Safety Manager immediately without exception.
Confirm and enter new orders (releases)
Schedule deliveries for outgoing shipments
Freight bill approvals
Update work in process and corrugated inventories daily for the production/schedule meeting
Update Schedule Assistant with Plant Manager
Create job jackets (include customer pricing, changes, etc...)
Manage corrugated orders and assign the material to production orders
Manage board orders and assign the material to production orders
Manage sample, proof, and color standard approvals for new/transfer business
Collect outstanding balances on accounts receivable
Month-end reporting duties/reports
Call on and enter customer complaints
Coordinate quality planning sessions on new/transfer business
Enforce FIFO (First In First Out) shipping practices
Help answer phones and direct calls
Effectively communicate with customers and plant at all levels
Responsible for product safety and product quality, and reports product safety and product quality problems to Senior Management or Quality Manager.
Backup Customer Service Manager
What You Need to Succeed:
Professional communication skills and the ability to effectively interface with personnel at all levels of the Company. Clear, concise, written and verbal.
Good judgment and ability to handle stressful customer situations.
Interpersonal flexibility and strong customer service orientation.
A self-starter with a strong ability to manage a variety of issues/projects simultaneously; able to work autonomously; ability to meet multiple deadlines.
What we offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.
Join our Talent Community
See the latest jobs, news and events by joining our talent community:
WestRock Company is creating and maintaining a diverse workforce. For us, diversity and inclusion are business drivers and we take it very seriously. It all starts with a diverse employee base operating in an inclusive environment. An environment where everyone feels valued and respected.
Click here to find our Affirmative Action and Equal Employment Opportunity policy statement.
Westrock participates in E-Verify
We do understand that some of our candidates may require a reasonable accommodation to complete any part of the WestRock application process, including use of this website. If this is the case for you, please contact us at: EMAIL: email@example.com OR PHONE: 1-800-762-5836. Only phone calls pertaining to disability assistance will be returned. One of our Talent Acquisition or Human Resources members will work with you to provide alternative means to submit your application.