Customer Service Account Supervisor - Greensboro, NC - copy

Greensboro | North Carolina | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Customer Service Account Supervisor - Greensboro, NC - copy

7915 Industrial Village Rd
Greensboro, North Carolina, 27409
United States

Career Opportunity
The Greensboro, NC facility is seeking a Customer Service Account Supervisor who
will be an integral part of the Customer Service Team working with other departments,
facilities and Corporate staff.
How you will impact WestRock.
Provides single point of contact for Strategic Customers and Sales Staff for specific
customer and/or project information.
Serves as primary contact between Sales, customers and internal production operations.
Assists customers at the request of or in the absence of sales.
Develops project time lines and monitors to ensure on-time delivery.   
Initiates, tracks, organizes, prioritizes and monitors multiple projects through
development, production and fulfillment.

Uses creative problem solving to achieve sales and customer objectives.   

Provides prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates.

Effectively communicates customer expectations to Planning and Scheduling.

Gathers input, evaluates and makes recommendations from technical standpoint concerning cost, production schedule, etc. based on customer needs.

Compares in-coming work specifications with specifications used for estimate.

Recognizes changes in job specifications requiring re-estimation.

Receives, evaluates and distributes customer supplied materials and/or information to
appropriate department(s).
Interprets requests for developmental and other artwork and communicates needs to appropriate department(s).
Prepares quotation requests for estimators and presents appropriate quotes for customers
both internal and external as required.
Reviews costing and invoicing to ensure agreement with signed quotes.
Is always "on call" to answer production questions.

Maintains accurate, written record of all events. Alerts both internal staff and customer if significant problems affect either scheduled delivery or final job cost (e.g., heavy, multiple customer alterations).
Assists sales in technical communications to customers.
Backs up other areas of Customer Service as needed.
Performs other job duties as assigned. 
What you need to succeed.
High school diploma or general education degree (G.E.D.). Associate’s degree (AA) or equivalent from two-year college or technical school preferred.
Minimum 3-5 years experience in related field required.
Demonstrates understanding of product/project specifications.
Competent in various software applications and certifications, such as Microsoft Office (Word and Excel).
Must be able to communicate effectively via telephone and email.
Must demonstrate effective interpersonal communication skills.
Must be well-organized and able to manage time efficiently.
Must be able to function effectively in a fast-paced environment.
Must be reliable and able to maintain good attendance.
Must be accurate and thorough when capturing and communicating data.
Must be able to perform essential functions of job, with or without reasonable accommodations.
What we offer
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer
committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

Apply now