Proj Coord Data Analyst - Forest City, NC

Forest City | North Carolina | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Proj Coord Data Analyst - Forest City, NC

376 Pine St
Forest City, North Carolina, 28043
United States



The Project Coordinator Data Analyst position is responsible for analyzing daily activities and production data.


Essential Duties and Responsibilities include the following


  • Liaison with customers to analyze daily receipts, shipments, and production activities
  • Audit bill on production data and determine billable opportunities
  • Use various software programs, including WRMD proprietary software
  • Act as a point of contact with Customers, Sales Project Coordinators and Manufacturing Project Coordinators on one time charges, such as tooling, overtime issues, scrap and rework
  • Interact with Account Executives, Sales Project Coordinators and customer planners to assure completion of projects; problem solve as needed
  • Receive and verify customer purchase orders
  • Create and submit sales orders to WRMD Accounts Receivable department upon receipt of customer purchase order
  • Resolve discrepancies and settle purchase order disputes
  • Proactively track, evaluate and maintain data on unbilled/un-reconciled tooling
  • Assist Manufacturing PC with monthly inventory reconciliation
  • Research non-moving inventory items (no activity for 90 days)
  • Prepare customer specific inventory summaries on a monthly or quarterly basis, as appropriate
  • Promptly devalue and scrap obsolete and/or over-run inventory in the AS400
  • Complete and submit customer specific obsolete material forms to Account Executives
  • Act as a liaison with the WRMD Accounting Department; provide accurate information to generate the shipping and tooling accruals
  • Other duties as required


Supervisory Responsibilities


This job has no supervisory responsibilities.




To perform the job successfully, an individual should demonstrate the following competencies:


Ability to Execute - Targets and achieves results, sets and accomplishes challenging goals, prioritizes and manages tasks effectively, maintains an organized system to monitor progress, overcomes obstacles, accepts accountability, sets standards and responsibilities, may provide leadership/motivation.


Commitment to Task - Meets commitments, works independently, accepts ownership of projects and outcomes, takes personal responsibility and sets objectives/standards, stays focused under pressure, meets attendance/punctuality requirements, shows a sense of urgency about getting results.


Communication - Clearly exchanges thoughts, ideas and messages through written, verbal and non-verbal methods that promote an understanding with the target audience. Creates accurate and punctual reports, delivers engaging presentations, shares information and ideas with others in a timely manner. Listens carefully and attentively.


Customer Focus - For both internal and external customers, builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met in a timely manner, solicits opinions and ideas from customers.


Diversity - Supports an inclusive workplace, incorporates different viewpoints and ideas to maximize performance and contributions of employees, develops strengths in team members, deals respectfully with colleagues, customers and vendors at all levels, understands his/her role in building and sustaining a culture of high performance.


Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, demonstrates a bias for action without prompting.


Innovation - Generates new ideas, challenges the status quo, pursues ongoing improvements, supports change, encourages originality, solves problems creatively.


Quality - Is attentive to detail and accuracy, is committed to excellence, continuously looks for improvements, finds root cause of problems, owns/acts on problems, seeks opportunities to increase effectiveness and efficiency.


Safety Mindset - Promotes a respect for safety, keeps workplace clean and safe, supports safety programs, policies/procedures, takes preventative and corrective action to address potential safety hazards and prevent future injuries, resists temptation to cut corners where safety is concerned, follows all safety related company policies and complies with location specific safety rules, drives safely on and off company property.



The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience                                                

High school diploma or GED minimum. 2 year degree preferred or at least 1 to 3 years industry experience.


Language Skills                                                            

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  May require the ability to write routine reports and correspondence.  May require the ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills                                                   

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 


Reasoning Ability                                                       

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.


Computer Skills                                                           

To perform this job successfully, an individual should have knowledge of and basic computer skills and demonstrate proficiency in AS400, Word, Excel and WRMD proprietary software programs. 


Other Qualifications

Previous customer service experience; project management skills as well as good verbal and written communication skills are required.


Physical Demands / Work Environment

The physical demands described in the Task Development Worksheet are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work environment characteristics described in the Task Development Worksheet are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.



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