Customer Service Representative
About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
Customer Service Representative
5050 East 50th Ave
Denver, Colorado, 80216
This role serves as a key point of contact for assigned customers with a primary focus on supporting customer satisfaction at corrugated container plant in Denver, CO. The representative will maintain a strong relationship with key contacts at the customer location as well as with the sales representatives responsible for those accounts. Project management and data entry are essential day to day activities.
You will receive and process routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer. Apply basic skills and procedures for the position within assigned functional area. Duties and tasks are reflect variety and complexity. Resolve questions and problems. Work under direct supervision and follows standard procedures to accomplish assigned tasks.
How you will impact WestRock:
•Serve as a critical communication link between customers and WestRock.
•Serve as an intermediary between the customer and various departments within WestRock.
•Perform data entry functions for order entry and other tasks.
•Track inventory levels and establish economic order quantities (EOQ).
•Prepare estimates for pricing.
•Complete monthly tracking reports as needed.
•Actively participate on appropriate project teams for operational and system improvement.
•Other duties as assigned.
What you need to exceed:
•4-year Bachelor degree
•Relevant work history will be strongly considered in absence of degree
•Manufacturing environment experience preferred
•Self-starter with a customer service orientation
•Excellent written and verbal communication skills
•Ability to effectively multi-task, be self-managed, and manage time effectively
What we offer:
- Corporate culture based on integrity, respect, accountability and excellence
- Comprehensive training with numerous learning and development opportunities
- An attractive salary reflecting skills, competencies and potential
- A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.
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