Account Manager, Conway AR

Conway / Arkansas / United States

Account Manager, Conway AR

198 Commerce Road
Conway, Arkansas, 72032
United States

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 36,000 team members support customers around the world from more than 240 operating and business locations spanning North America, South America, Europe and Asia. Learn more at
The Opportunity:

The Account Manager position requires knowledge of company’s products, processes, and delivery capabilities.  Under general supervision, processes orders, shipping releases and handle customer and serve as a liaison between the customer and the folding carton manufacturing facility. 
Duties and Responsibilities
•Work proactively to complete all tasks timely, accurately, and completely.
•Initial point of contact for sales team, customers and manufacturing
•Develop strong client relationships that provide significant input to production planning and service strategies
•Organize pre-production meetings for new customers, products, & graphics
•Coordinate processing of new graphics with WestRock’s pre-press department in Norcross or
other customer-specified outside facility
•Manage customer graphics to ensure correct copy is produced
•Assist in ordering paperboard, corrugated, and other materials by providing forecast information (timing & quantity) to scheduling and manufacturing
•Manage VMI (Vendor Managed Inventory) processes as required by customer, including creation and update of customer contracts
•Receive and enter customer orders, shipping releases, and complaints for product manufactured in Conway, AR (and/or other WestRock Folding Cartons plants, as necessary)
•Assist in production planning and/or order prioritization by providing customer requirements to scheduling and manufacturing
•Respond to customer inquiries regarding product availability, and provide inventory information, as requested
•Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
•Assist in recovery of aged receivables
•Must be willing to work flexible hours, when necessary
•Promote teamwork at all levels within the company
•Conform with and abide by all regulations, policies, work procedures, safety rules, security procedures and instructions.
What You Need to Succeed:
Education/Experience Required
•Bachelor’s degree preferred
•Customer service experience / account management preferred
 •AS400 experience preferred
•Knowledge of the carton folding industry and products a plus
 •Excellent computer skills- MS Office Word, Excel, PowerPoint, and  Outlook
 •Strong written and oral communication skills
 •Occasional travel required.

Knowledge, Skills & Abilities Required

 •Professional customer satisfaction skills needed to maintain positive external and internal


•Excellent oral and written communications skills

•Effective listening skills

•Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook

•Excellent organizational skills to include follow-up, accountability, and spreadsheet management

•Ability to easily adapt to fluctuations in business cycles and workload

•Excellent problem solving skills

•Be comfortable working independently and within a team environment

•Ability to work through conflict situations

•Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests

•Ability to learn and work extensively with IBM AS400 computer system

What we offer:

•Corporate culture based on integrity, respect, accountability, and excellence

•Comprehensive training with numerous learning and development opportunities

•An attractive salary reflecting skills, competencies and potential

•A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.


WestRock Company is an Equal Opportunity Employer committed to creating and maintaining
a diverse workforce:   Minorities/Females/ Disabled/Veterans

Apply now

Join our Talent Community

See the latest jobs, news and events by joining our talent community:


Or Sign in Socially

WestRock Company is creating and maintaining a diverse workforce. For us, diversity and inclusion are business drivers and we take it very seriously. It all starts with a diverse employee base operating in an inclusive environment. An environment where everyone feels valued and respected.

Click here to find our Affirmative Action and Equal Employment Opportunity policy statement.

Westrock participates in E-Verify

E-verify información en español


We do understand that some of our candidates may require a reasonable accommodation to complete any part of the WestRock application process, including use of this website. If this is the case for you, please contact us at: EMAIL: OR PHONE: 1-800-762-5836. Only phone calls pertaining to disability assistance will be returned. One of our Talent Acquisition or Human Resources members will work with you to provide alternative means to submit your application.