Customer Service Representative - Coal Center, PA
About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
Coal Center, PA / Corrugated Packaging Division
Customer Service Representative – Coal Center, PA
400 Technology Drive
Coal Center, PA 15423
The Customer Service Representative serves as an extension of the sales team with responsibilities for supporting an assigned customer account base
Process orders and new items received from customers and sales team on a timely basis, using various technology applications
Enter information into estimating system or request product quotes, as applicable, to provide costing to management for analysis and pricing
Provides pricing, availability, and schedule information within established guidelines.
Track orders, initiating changes and expediting per customer or sales requests.
Liaise between customer and facility (production, design, shipping and account managers)
Maintain an ongoing relationship with selected customers and sales team
How you will impact WestRock:
Assist sales team by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities
Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to customer expectations
Coordinate the necessary delivery schedules with scheduling and the shipping department communicating same with sales, management and the customer
Manage and track customer warehouse product to ensure availability and min/max levels while managing overruns and underruns. Analyze monthly usages and re-stocking per customer
Address customer complaints and questions seeking aid from sales and management as necessary
Maintain proper checks and balances for optimum cost benefits relative to margin and customer pricing
Understand cost information and identify opportunities for cost containment and margin improvement; ensure accurate product pricing for invoicing
Foster a lean culture to drive continuous improvement, cost control and waste reduction.
Ensure our customers get the quality, consistency, and responsiveness they deserve
Embrace the WestRock culture, based on values of integrity, respect, accountability, and excellence
What you need to succeed:
- Minimum of 2+ years of customer service / customer relations experience
- Superb customer service, computer and administrative skills as well as excellent verbal and written communication skills
- High School diploma or equivalent is required; college and/or Sales or Customer Service coursework preferred
- Knowledge of the manufacturing process is highly preferred; corrugated packaging manufacturing is a plus
Ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimates and quotes. Must be detail oriented.
What we offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.
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