Manage both internal and external customer relationships, providing value-added sales and service support solutions.
Track monthly quality and on-time delivery metrics from all supplier plants and coordinate improvement efforts with WestRock and customer quality personnel.
Support supplier plants in improving overall service by being a point of contact between WestRock and the customer.
Seek out, develop and engage WestRock’s “Six Pack” of value added resources that will enable WestRock to provide solutions to the customer.
Maintain and develop Site Level Execution Agreements (SLEA’s) between the customer and WestRock to ensure customer service requirements are met.
Develop a robust communication plan to conduct quarterly SLEA reviews with customers and key WestRock personnel to ensure both Company and customer are living up to their agreement(s).
Review customer profit contribution report(s) with local Business Unit and Region management monthly.
Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s).
Review Opportunity Plans with appropriate Corporate Account personnel on a regular basis.
Develop and maintain confidentially and trust of partnership.
Assist in the research and development of new products and processes, and provide technical input.
Present recommendations for improvement to the appropriate customer management teams; actively.
Maintain SalesForce with customer updates and information.
Participate on the appropriate project teams to ensure implementation.
Resolve accounts receivable issues for assigned accounts.
Model safety best practices and processes at all times.