Business Resource Manager - Bradenton, FL

Bradenton / Florida / United States

About WestRock
About WestRock WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Business Resource Manager - Bradenton, FL

1675 Ninth Street East
Bradenton, Florida, 34208
United States

This role will serve as a liaison between Corporate Accounts, Strategic Regional Accounts, WestRock
plants and Customer locations, effectively providing specialized support for
designated WestRock customers to find expert advice, and resolution of needs/wants
regarding packaging & packaging related issues. Additionally, this position
will provide a value based selling approach to engage WestRock resources at
designated locations to ensure customer critical business issues are met.

Seek out, develop and engage WestRock’s “Six Pack” of value added resources that will enable
WestRock to provide solutions to the customer. Support supplier plants in improving overall service by being a point of contact between WestRock and the customer. Manage both internal and external customer relationships, providing value-added sales and service support solutions. Track monthly
quality and on-time delivery metrics from all supplier plants and coordinate improvement efforts with WestRock and customer quality personnel. Maintain and develop Site Level Execution Agreements (SLEA’s) between the customer and WestRock to ensure customer service requirements are met. Develop a robust  plan to conduct quarterly SLEA reviews with customers and key WestRock personnel to ensure both Company and customer are living up to their agreement(s). Review customer profit contribution report(s) with local Business Unit and Region management monthly. Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s). Review
Opportunity Plans with appropriate Corporate Account personnel on a regular basis. Develop and maintain confidentially and trust of partnership. Assist in the research and development of new products and processes, and provide technical input. Present recommendations for improvement to the appropriate customer management teams; actively. Maintain SalesForce with customer updates and information. Participate on the appropriate project teams to ensure implementation. Resolve accounts receivable issues for assigned accounts. Model safety best practices and processes at all times. Other duties as assigned.  
Strong analytical skills
Demonstrated sales competence and business acumen
Broad understanding of different types of equipment, technical and packaging
capabilities relative to packaging industry 
Professional approach to Problem-Solving and Business Ability to provide clarity to complex problems and develop long term solutions
Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels
Excellent communication skills both written and verbal
Excellent presentation skills
Leadership skills, insightful business judgment
Excellent computer skills including Word, Excel and PowerPoint.
Customer Focused
Fosters Teamwork & Diversity
Effective Communicator
Excellence Champion of and Adapter to Change
Problem Solver/Decision Maker
Safety Mindset   
Experience/Educational Requirements:

Four year college degree from an accredited institution. Five or more years related experience in sales,
project management, and/or training. Or, equivalent combination of both education and experience.

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce:  Minorities/Females/ Disabled/Veterans

Four year college degree from an accredited institution. Five or more years related experience in sales,
project management, and/or training. Or, equivalent combination of both education and experience. 




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WestRock Company is creating and maintaining a diverse workforce. For us, diversity and inclusion are business drivers and we take it very seriously. It all starts with a diverse employee base operating in an inclusive environment. An environment where everyone feels valued and respected.

Click here to find our Affirmative Action and Equal Employment Opportunity policy statement.

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We do understand that some of our candidates may require a reasonable accommodation to complete any part of the WestRock application process, including use of this website. If this is the case for you, please contact us at: EMAIL: OR PHONE: 1-800-762-5836. Only phone calls pertaining to disability assistance will be returned. One of our Talent Acquisition or Human Resources members will work with you to provide alternative means to submit your application.