Inside Sales Representative - Grand Rapids, MI

Grand Rapids / Michigan / United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Inside Sales Representative - Grand Rapids, MI

4075 West Columbia Avenue
Battle Creek, Michigan, 49037
United States

Inside Sales Representative – Box On Demand – Grand Rapids, MI 

The opportunity:

Packaging can be a challenge if your products constantly change in size and are highly configurable or customizable. Box on Demand by WestRock is a new approach to sourcing corrugated packaging for companies that ship a complex and shifting mix of products. With our on demand box system companies can quickly and cost-effectively produce custom corrugated packaging in your own facility. Because you order raw, un-converted corrugated, your packaging costs are consistent across any configuration, quantity, or design.

The Inside Sales Representative role will employ leading sales and marketing techniques to generate new, high-quality business-to-business opportunities by completing the critical steps at the beginning of a business sales cycle and then transitioning the opportunity to the outside sales team.

How you will impact WestRock:

Key Responsibilities of an Inside Sales Representative include:

  • Business research: Determine specific industries and companies that would have an complex challenge for which Box On Demand services can provide a solution

  • Executive prospecting: Identify specific executives and management that should be targeted for marketing initiatives & relationship building

  • Marketing: Contact the targeted executives via phone and email in order to generate demand

  • Sales support: Arrange introductory sales meetings between our outside sales team and prospective clients

What you need to succeed:

  • 3 years of professional work experience

  • Bachelor’s degree in Business or a related field from accredited college or university

  • Effective interpersonal communication skills

  • Proficient in Microsoft Office programs (Word, Excel and PowerPoint)

  • Demonstrated initiative and resourcefulness

  • Ability to analyze data to identify sales opportunities and create actionable solutions

  • Strong ability to persuade, motivate, and influence others

  • Commitment to achieving performance goals individually and working as a team

  • Ability to prioritize, multi-task, and manage time effectively

  • Aptitude for learning new technology and commitment to professional development

  • Attention to detail

  • High level of personal integrity

  • Ambitious, enthusiastic, and positive attitude with a strong desire to succeed

 What we offer:

  • Corporate culture based on integrity, respect, accountability and excellence

  • Comprehensive training with numerous learning and development opportunities

  • An attractive salary reflecting skills, competencies and potential

  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.


WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 


Apply now

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WestRock Company is creating and maintaining a diverse workforce. For us, diversity and inclusion are business drivers and we take it very seriously. It all starts with a diverse employee base operating in an inclusive environment. An environment where everyone feels valued and respected.

Click here to find our Affirmative Action and Equal Employment Opportunity policy statement.

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We do understand that some of our candidates may require a reasonable accommodation to complete any part of the WestRock application process, including use of this website. If this is the case for you, please contact us at: EMAIL: OR PHONE: 1-800-762-5836. Only phone calls pertaining to disability assistance will be returned. One of our Talent Acquisition or Human Resources members will work with you to provide alternative means to submit your application.