Customer Service Representative

Aston | Pennsylvania | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Customer Service Representative


100 McDonald Boulevard
Aston, Pennsylvania, 19014
United States

Using the paste from word feature, please insert your position content in this field using the WestRock standard posting format which can be found on the HR resource site: https://westrockco.sharepoint.com/sites/HRResourcesite/TA/Source/SitePages/Home.aspx.  


WestRock Company (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace.  WestRock’s 39,000 team members support customers around the world from more than 250 operating and business locations spanning North America, South America, Europe and Asia. Learn more at www.westrock.com.

 

Customer Service Representative - Aston, PA

The Opportunity:

Our Customer Service Representatives Receive and processes routine customer orders, inquiries, and/or complaints covering items or products ordered; maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer and applies basic skills and procedures for the position within assigned functional area. Duties and tasks are standardized - resolves routine questions and problems, works under direct supervision, and follows standard procedures to accomplish assigned tasks.

 How you will impact WestRock

  • Account Retention Through Phone and Activity Research

  • Liaison between Account Representative & Customer communicating regarding all customer issues and facilitating resolution.

  • Growth management – via direct communication

  • Set up vendor / supplier accounts

  • Purchase Order/Pricing Management

  • Records and processes orders and/or inquiries received by mail, telephone and/or through customer personal contact.

  • Provides pricing, availability, and schedule information within established guidelines.

  • Suggests alternative products or services to meet customer needs.

  • Checks and approves credit within established limitations, and confirms orders.

  • Tracks warehouse inventories and replenishments.

  • Attains pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility.

 

What You Need to Succeed:

  • Customer Orientation    Ability to operate with the customer's best interest in mind.

  • Creativity                             Bring improvement ideas to customer and Smurfit-Stone plant and packaging design ideas, develop and present innovative ideas and solutions

  • Ethics & Integrity             Behaves in accordance with SSCC's Customer ONE values and operating principles always, and rewards the same behavior in others. Acts based upon the best interest of the Company rather than how it affects him/her personally. Builds trust w

  • Presentation Skills           Is effective in a variety of formal presentation settings; one-on-one, small, and large groups, with peers, direct reports, and supervisors; commands attention and can manage group process during presentation.

  • Collaboration                     Working effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.

  • Communication Skills      Communicate daily with all appropriate personnel, complete written reports as required on a timely basis

  • Action Oriented                 Enjoys working hard; not fearful of acting with a minimum of planning.

  • Persuasiveness                 Using appropriate interpersonal style and communication methods to gain acceptance of an idea, plan, activity, service or product from prospects and clients.

 

Proficiencies:

  • High level computer skills

  • Data Base Management

  • Excel – Spreadsheet Design & Preparation – High Proficiency

  • Word – Writing Skills – High Proficiency

  • Power Point – Presentation Skills – High Proficiency

  • Typing – High Proficiency

 

 What we offer:

 

  • Corporate culture based on integrity, respect, accountability, and excellence

  • Comprehensive training with numerous learning and development opportunities

  • An attractive salary reflecting skills, competencies, and potential

  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

 

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

Apply now