WestRock Company (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 39,000 team members support customers around the world from more than 250 operating and business locations spanning North America, South America, Europe and Asia. Learn more at www.westrock.com.
Customer Service Representative - Aston, PA
Our Customer Service Representatives Receive and processes routine customer orders, inquiries, and/or complaints covering items or products ordered; maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer and applies basic skills and procedures for the position within assigned functional area. Duties and tasks are standardized - resolves routine questions and problems, works under direct supervision, and follows standard procedures to accomplish assigned tasks.
How you will impact WestRock
Account Retention Through Phone and Activity Research
Liaison between Account Representative & Customer communicating regarding all customer issues and facilitating resolution.
Growth management – via direct communication
Set up vendor / supplier accounts
Purchase Order/Pricing Management
Records and processes orders and/or inquiries received by mail, telephone and/or through customer personal contact.
Provides pricing, availability, and schedule information within established guidelines.
Suggests alternative products or services to meet customer needs.
Checks and approves credit within established limitations, and confirms orders.
Tracks warehouse inventories and replenishments.
Attains pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility.
What You Need to Succeed:
Customer Orientation Ability to operate with the customer's best interest in mind.
Creativity Bring improvement ideas to customer and Smurfit-Stone plant and packaging design ideas, develop and present innovative ideas and solutions
Ethics & Integrity Behaves in accordance with SSCC's Customer ONE values and operating principles always, and rewards the same behavior in others. Acts based upon the best interest of the Company rather than how it affects him/her personally. Builds trust w
Presentation Skills Is effective in a variety of formal presentation settings; one-on-one, small, and large groups, with peers, direct reports, and supervisors; commands attention and can manage group process during presentation.
Collaboration Working effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.
Communication Skills Communicate daily with all appropriate personnel, complete written reports as required on a timely basis
Action Oriented Enjoys working hard; not fearful of acting with a minimum of planning.
Persuasiveness Using appropriate interpersonal style and communication methods to gain acceptance of an idea, plan, activity, service or product from prospects and clients.
High level computer skills
Data Base Management
Excel – Spreadsheet Design & Preparation – High Proficiency
Word – Writing Skills – High Proficiency
Power Point – Presentation Skills – High Proficiency
Typing – High Proficiency
What we offer:
Corporate culture based on integrity, respect, accountability, and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies, and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.