Performance Excellence Master Black Belt - Sales and Customer Service, Corrugated Division

WestRock Company (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace.  WestRock’s 39,000 team members support customers around the world from more than 250 operating and business locations spanning North America, South America, Europe and Asia. Learn more at

Performance Excellence Master Black Belt -  Sales and Customer Service, Corrugated Division

Norcross, GA

We are seeking a Lean Six Sigma Master Black Belt (MBB)-Customer Service & Sales for an exciting opportunity in our Corrugated division. Our corporate office is in Norcross, GA, but the location of position is flexible. This individual will drive measurable results working directly with sales, customers, employees and processes resulting in a culture of excellence. This individual will be expected to execute projects using Lean-Six Sigma Tools and Methodology to increase customer retention, customer satisfaction and increase bottom line results.

The position requires 80% travel (4 days per week).

This is an exceptional opportunity for motivated candidates to learn about our company, impact strategic decisions and establish a reputation for exceptional performance while working with our sales leadership team drive results in a dynamic and successful company.

The ideal candidate will provide expertise in customer relationships, Customer Service, Sales and Sales Strategy.

How you will impact WestRock:

 - Work with the executive leadership team to develop and strategic plans for effective Lean Six Sigma Implementation that focus on our play-to-win Strategy and Commercial Excellence deployment across the Division
 - Successfully lead concurrent lean six sigma projects that drive 50% differentiation across the Division and achieve significant measurable results
 - Utilize the Lean-Six Sigma Methodology to improve both business processes (transactional) as well as operations processes
 - Work effectively with sales and operations to translate process improvement findings into sustained improvements and standard work
 - Will work on projects involving customers, customer service and sales personnel to understand customer requirements and proactively address concerns and/or help customers improve their processes
 - Effectively Lead/Coach and Mentor full and part-time resources through project execution and sustain activities
 - Work within the Performance Excellence Department to improve our processes and increase our effectiveness to the organization
 - Will work independently, will receive general guidance on new projects

What you need to succeed:

Technical Skills:
 - Certified Master Black Belt with demonstrated ability to execute complex projects using Lean-Six Sigma Tools and Methodology
 - BS/BA required
 - Demonstrated ability to utilize Lean Six Sigma across customer service and sales networks
 - Demonstrated ability to teach Lean-Six Sigma Methodology.
 - Demonstrated ability to coach/mentor Lean-Six Sigma Projects

Character Attributes:
 - Integrity, maintain confidences
 - Demonstrated Ability to Execute: Sense of urgency towards getting results
 - Exceptional Communicator: Interpersonal and presentation skills

 - Leadership: Assume authority as needed
 - Decision Making and Systemic Problem Solving abilities
 - Initiative

 - Influence and Persuasion - Positively
 - Planning, Prioritizing and Goal Setting characteristics

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.



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