Performance Excellence Master Black Belt – Customer Differentiation – Sandy Springs, GA

Atlanta | Georgia | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Performance Excellence Master Black Belt – Customer Differentiation – Sandy Springs, GA

1000 Abernathy Rd, NE
Atlanta, Georgia, 30328
United States

The opportunity:

 The Master Black Belt- Customer Differentiation (Process Improvement Engineer) to be located in our corporate office in Sandy Springs, GA. This individual will support the corporate quality, customer service and sales functions and will be expected to execute projects using Lean-Six Sigma Tools and Methodology.  The customer facing MBB is expected to increase customer satisfaction and  revenue  as well as reduce costs – impacting both the top and bottom lines  Ultimately, this leadership role will sustain the existing base while partnering with key customers to grow the WestRock business.  The position requires 80% travel (4 days per week).

This is an exceptional opportunity for motivated candidates to learn about our company, impact strategic decision and establish a reputation for exceptional performance while working with our executive leadership team drive results in a dynamic and successful company.

The ideal candidate will have demonstrated success in a structured Lean Six Sigma environment and be able to provide expertise and leadership in improving Customer Service, Sales and Sales Strategy.


               How you will impact WestRock:

  • Work with the executive leadership team to develop and strategic plans for effective Lean Six Sigma Implementation across the company

  • Successfully lead concurrent, lean six sigma projects and Kaizen events with significant P/L improvement

  • Utilize the Lean-Six Sigma Methodology to improve both business processes (transactional) as well as operations processes

  • Work effectively with operations to translate process improvement findings into sustained improvements and standard work

  • Will work on projects/Kaizen events involving customers, customer service and sales personnel to understand customer requirements and proactively address concerns – typically using team based problem solving to find root cause.

  • Effectively Lead/Coach and Mentor full and part time resources through project execution and sustain activities.

  • Work within the Six Sigma Department to improve our processes and increase our effectiveness to the organization.

What you need to succeed:

Technical Skills:

  • Certified Black Belt with demonstrated ability to execute complex projects using Lean-Six Sigma Tools and Methodology

  • BS/BA required

  • Demonstrated ability to utilize Lean Six Sigma across quality, customer service and sales networks

  • Demonstrated ability to teach Lean-Six Sigma Methodology. 

  • Demonstrated ability to coach/mentor Lean-Six Sigma Projects

  • Kaizen event methodology

  • Value Stream Mapping & understanding of 8 wastes, Value Add vs. Non-value add, etc.

Character Attributes:

  • Integrity – Maintain confidences

  • Demonstrated Ability to Execute: Sense of urgency towards getting results

  • Exceptional Communicator:  Interpersonal and presentation skills

  • Leadership: Assume authority as needed

  • Decision Making and Systemic Problem Solving

  • Initiative

  • Influence and Persuasion - Positively

  • Planning, Prioritizing and Goal Setting


What we offer:

  • Corporate culture based on integrity, respect, accountability and excellence

  • Comprehensive training with numerous learning and development opportunities

  • An attractive salary reflecting skills, competencies and potential

  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.





WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.


Apply now