QA Lead, Assembly, Winston-Salem, NC

Salem | North Carolina | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Lead Quality Auditor

5950 Grassy Creek Boulevard

Winston-Salem, NC 27105

Summary:

The Lead Quality Assurance Auditor – Assembly position is responsible for assisting the Quality Manager in implementing and assuring compliance within the QA department

 

Essential Duties and Responsibilities include the following:

  • Perform Quality Assurance Auditor duties as needed.

  • Schedule day to day work responsibilities for other auditors; monitor work and assure that daily requirements are met.

  • Collect, organize, and prepare Quality Assurance reports, as required.

  • Issue Non-Compliance Reports (NCRS) and Corrective Action Reports (CARs), as needed; follow up on SNCR’s and CAPA’s to ensure completion of the corrective action items.

  • Research quality issues.

  • Assist in internal and customer audits.

  • Participate in Customer recalls and conduct one mock recall annually.

  • Customer contact as required.

  • Document and review temperature requirements and Pest Control Program.

  • Ensure all tool calibrations are current.

  • Assist with department training and conduct cGMP training

  • Represent the Quality Assurance department during on site meetings (production, planning, customer, regulatory), as needed.

  • Track QA Auditors’ attendance; approve and track Auditors’ vacation time.

  • Provide input of Auditors’ performance evaluations, if requested.

  • Responsible for the overall Safety and cleanliness of equipment and area.

  • Work in a safe and efficient manner in accordance with company policies and procedures.

  • Overtime is required.

  • Perform other duties as assigned.

     

    Supervisory Responsibilities:

    This job has no direct supervisory responsibilities.

     

    Competencies:  

    To perform the job successfully, an individual should demonstrate the following competencies:

     

    Safety - Includes following safety rules and regulations, working to create and maintain good housekeeping, knowledge and use of safety equipment, active participation in safety effort, attending safety meetings, confronting others regarding safety, reporting incidents and near misses, correcting unsafe conditions.

     

    Quality - Evaluates the ability of employee to produce superior products or services, meeting all specifications and expectations, free of errors or waste. Includes accuracy, following correct procedures, such as, GMP, SOP, ISO requirements, performing all quality checks, complete and legible documentation.

     

     

     

     

    Knowledge of Field - Relates to employee’s understanding and knowledge of duties, methods and procedures required by the job. Indicators are troubleshooting skills, technical competence, application of training, thoroughness and efficiency in solving problems, and making progress improvements.

     

    Accountability/Dependability - Evaluates the degree to which employee accepts responsibility and follows through on commitments. Indicators are task completion, following procedures, thoroughness, reliability, completion of difficult tasks, working without supervision, acknowledging and correcting own mistakes, facing and resolving conflict.

     

    Initiative - Evaluates an employee’s willingness to act on their own to assume new or additional responsibilities, to voluntarily start projects or attempt non-routine tasks. Indicators are self-starting, proactive, energetic, enthusiasm, and ingenuity, willingness to try, innovative, finding a better way.

     

     

    Teamwork - Evaluates the ability of an employee to work cooperatively with others in an interdependent relationship to achieve common goals. Indicators are flexibility and adaptability, cooperation, listening, group problem solving, willingness to change, to lead as well as follow, recognizing and utilizing diversity.

     

    Interpersonal/Culture - Evaluates the ability to get along with others in an open and respectful manner. Indicators are communication skills, including listening, positive relationships with others, treating others fairly and with respect, openness and honesty, ability to disagree while maintaining good relationships, tolerant of others. Demonstrates the WestRock Key Behaviors: Diligent and acting in a manner consistent with the 4 key behaviors: (1) create an environment of respect and trust for our co-workers and customers, (2) empower and engage our co-workers to improve our performance and lower our cost, (3) satisfy our customers every time, and (4) do the right thing for WestRock – always.

     

    Productivity/OEE Competency - Evaluates one’s effectiveness in producing expected quantities of work relative to standards and expectations, including effort, utilization of time, materials, and supplies. Indicators include the quantity and quality of work, the absence of rework and waste, utilization of resources, safe work behaviors, preplanning, and anticipating problems. Manufacturing employees will also be evaluated based on the following: Overall Equipment Effectiveness (OEE) takes into account the various sub-components of the manufacturing process. Availability, viewed as a snapshot of the current production efficiency for a machine, line or cell. OEE = (A)vailabilty x (P)erformance x (Q)uality. Expressed another way: Related Machine Speed (P) x Crewed Hours (A)/ Good Sheets Out (Q). This section evaluates the employee’s performance to maximize the OEE on his/her machine.

     

    Attendance/Punctuality - Includes being present and ready for work as expected. Indicators are attendance records, number of times tardy, frequency of lateness returning from scheduled breaks or meal times, work readiness, and preparedness to begin work on time. (Three unexcused tardies equals one unexcused absence)

     

    Procedures/Documentation/Reporting - Refers to the importance of following procedures, carefully and thoroughly documenting critical activities, including training, and to the accurate reporting of information. Indicators include the following established procedures, documenting essential processes, preparing accurate, timely, legible, and complete reports. Communicating as needed with others in the organization.

     

    Coaching/Leading - Evaluates the employee’s ability and skill to positively influence others to achieve Company goals and expectations, regardless of one’s position or title. Indicators include: effective planning and coordination of work, delegation and follow through, exhibiting and promoting confidence, supportive of company views and policies, self-directed initiative, acceptance of responsibility, effective use of time, materials, supplies, and personnel; patience, flexibility, adaptability, assists with training and desires to help others succeed, effective problem solving and decision-making skills.

     

     

     

     

     

     

     

     

     

    Qualifications

    The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Education and/or Experience                                                  

    High school diploma or GED minimum.

     

    Language Skills                                               

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  May require the ability to write routine reports and correspondence.  May require the ability to speak effectively before groups of customers or employees of organization.

     

    Mathematical Skills                                                     

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

     

    Reasoning Ability                                            

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

     

    Computer Skills                                               

    To perform this job successfully, an individual should be proficient Microsoft Office computer skills.

     

    Other Qualifications

    The Lead Quality Assurance Auditor position requires prior knowledge of quality systems and at least 2 years prior experience as a Quality Auditor in an Assembly facility. Proficient mathematical, computer, clerical, and organizational skills are required. The Lead Quality Assurance Auditor must demonstrate the ability to direct others and to represent the department and the company professionally

     

    Physical Demands / Work Environment

    The physical demands described in the Task Development Worksheet are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    The work environment characteristics described in the Task Development Worksheet are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    See the Task Development Worksheet on the next page.

     

 

 

 

 

 

 

 

 

 

 

 


 

Task Development Worksheet For: Lead Quality Assurance Auditor - Assembly

                                                                       (Position)

Essential Functions

 

Frequency and number of hours performed:

                                                  Frequency                                Number of hours each day

Continuous

Intermittent

<1

1

2

3

4

5

6

7

8

>8

Sit

X

X

Walk

X

X

Stand

X

X

Bend

Apply now