About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
Quality Assurance Manager
3101 Westway Dr
Edwardsville, Illinois, 62025
The position exists to lead the QA Department in supporting and assuring success in understanding, implementing, and enforcement of Customer, Regulatory, & WRMD
processes and procedures. The QA Manager role includes leading and building a highly functional QA team; developing Auditors for growth, that can work
independently to assure smooth and efficient operations of the department.
Essential Duties and Responsibilities include the following:
Build mutually beneficial relationships for continual improvement with key stakeholders
Hire, orient, train, support, and build a team of QA Auditors.
Develop leaders to ensure uninterrupted functioning of the QA in all circumstances and to prepare for future growth.
Monitor and document compliance with current policies, procedures, regulatory and customer requirements. Includes review and approval of corporate SOP’s for site implementation.
Coordinate and/or participate in investigation of detected risks or failures, complaints and corrective/preventive actions.
Coordinate and participate in internal, self improvement, customer, and regulatory audits.
Develop individual leadership and management skills and abilities
Determining, documenting, and/or approval of site specific or one time occurrences such as: protocols (reworks, validations, etc.) deviations (planned or unplanned), waivers or releases for materials and products, etc. as required.
Training of facility personnel: Conduct and help implement training for personnel and facility growth.
Perform and review employee performance.
Maintain compliance with all safety rules/regulations in order to ensure a safe working environment.
Implement, maintain, and educate employees on the importance of compliance with all security requirements to ensure: security of customer and WRMD properties, theft prevention, and a secure working environment.
Along with site GM, responsibility for proper implementation and maintenance (including effectiveness) of WRMD & WestRock Company policies and procedures; and overall quality performance of the assigned facility.
Travel as required to participate in audits, team meetings, customer meetings, vendor evaluations, etc.
Responsible for direct supervision of all QA personnel.