Sr. Manager, ePMO Program Operations - Norcross, Ga

Norcross / Georgia / United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Sr. Manager, ePMO Program Operations - Norcross, Ga

3169 Holcomb Bridge Rd, Jefferson Plaza
Norcross, Georgia, 30071
United States

The opportunity:

·         The Senior Manager provides management, leadership and oversight for the development of a robust and agile governance, operational excellence and delivery assurance within the ePMO.

·         Establish the ePMO service delivery and operating models from project identification and prioritization to project implementation and value realization.


How you will impact WestRock:


Program Governance

·         Develop, implement and continuously improve the structure, processes and policies to govern the ePMO portfolio of projects.

·         Facilitate QBRs/PMRs to review project/program progress, obtain strategic guidance and ensure alignment within the portfolio as well as integration with organizational strategic objectives.

o   Partner with stakeholders to ensure optimal preparations for review sessions and effective implementation of key governance decisions

·         Proactively identify, manage, and escalate risks across projects, work streams and programs.

·         Build and sustain relationships with senior leadership and ePMO stakeholders, and acts as a trusted expert.


Program Excellence

·         Develop, train, and implement the operating, communication, tools and change management frameworks.

o   Operating: Design the standardized methodologies, processes, KPIs and controls for managing projects and programs.

o   Communication: Create communication strategy, approach and plan; including, but not limited to content guidelines and delivery cadence.

o   Tools: Establish tools and templates necessary to successfully execute current projects and support ongoing operations.

o   Change Management: Define approach for managing change across the enterprise in coordination with the delivery of technology projects.

·         Lead resource management and administer processes to manage work assignments, resource utilization and resource forecasting.

·         Own and drive complex internal projects, programs and multi-disciplinary teams

·         Oversee project managers’ delivery quality by conducting “deep dives” of projects and programs to ensure timely execution within scope and on budget.

·         Establish culture that nurtures project management resources and shares relevant knowledge of best practices.


Program Value Realization

·         Own pre and post-deployment value realization methodology and process to drive efficiency and consistency across projects and programs.

·         Establish framework that enables the acceleration of value realization and transformation sustainment.

·         Establish a transformational culture that understands and supports a “value realization” mindset


Technical Skills

  • Strong knowledge of Agile and SDLC methodologies
  • Demonstrated proficiency in MS Office Suites of products, (i.e. Visio, Excel, Teams, PowerPoint, Outlook, etc.)
  • Project Management training and/or project lead experience of 3+years
  • Process Improvement training
  • Demonstrated proficiency in use of project planning tools (MS Project, Jira, Version One, etc.)
  • Familiarity with Portfolio / Program Management or Technology Business Management Software (Apptio, ServiceNow, HP)

What you need to succeed:

·         Bachelor’s degree in business or technology or equivalent experience. MBA is a plus.

·         10+ years program/project leadership, experience.

·         Strong leadership skills delivering all aspects of project and program management, including enterprise large portfolios with high complexity and risk.

·         Exceptional communication, negotiation, conflict management, change management, problem-solving, influencing and decision-making skills.

·         Experience building PMO structures and operations.

·         A passion for program management

·         A proven track record of developing business value

·         Ability to communicate effectively across all levels of the organization.

·         Expert knowledge of stakeholder management, risk management and organizational change management.

·         Proven process development or refinement experience

·         Ability to lead program development and refinement in an evolving, fast paced, global environment.

·         Drives a culture of process discipline and rigor

·         Proven track record of quickly earning trust, inspiring teams, developing resources, setting direction, and delivering results.

·         Comfortable partnering across the organization to align program and projects to the larger organizational objectives.

·         Ability to work effectively in a global environment with remote teams.

·         Exemplary core program and project management skills.

·         Experience delivering capabilities or products required

·         Advanced MS Office skills.


Previous Experience

  • Demonstrated ability to deliver results
  • Experience with multiple workstreams and leading teams
  • Large enterprise project experience ranging from $1million+
  • Preferred: Experience in developing executive leadership presentations and talking points
  • Preferred: Consulting or manufacturing experience
  • Preferred: Demonstrated success of implementing strategy
  • Preferred: Detailed oriented and ability to close on open items quickly



What we offer:

·         Corporate culture based on integrity, respect, accountability and excellence.

·         Comprehensive training with numerous learning and development opportunities.

·         An attractive salary reflecting skills, competencies and potential.

·         A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock Company is an Equal Opportunity
Employer committed to creating and maintaining a diverse workforce: Minorities/Females/

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WestRock Company is creating and maintaining a diverse workforce. For us, diversity and inclusion are business drivers and we take it very seriously. It all starts with a diverse employee base operating in an inclusive environment. An environment where everyone feels valued and respected.

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We do understand that some of our candidates may require a reasonable accommodation to complete any part of the WestRock application process, including use of this website. If this is the case for you, please contact us at: EMAIL: OR PHONE: 1-800-762-5836. Only phone calls pertaining to disability assistance will be returned. One of our Talent Acquisition or Human Resources members will work with you to provide alternative means to submit your application.