Cisco Engineer - Norcross, GA

Norcross / Georgia / United States

About WestRock
About WestRock WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Cisco Engineer - Norcross, GA

The opportunity:

  • The Cisco Engineer’s role is to design, build and optimize network hardware and software systems to provide efficient communications for data and voice applications over company networks. This includes the support and configuration of enterprise-class network platforms from Cisco Systems to include routing and switching platforms, wireless network components, WAN optimization platforms and network security devices. 
  • Responsibilities of this role will also include implementing and supporting optimized and efficient communications mechanisms that provide priority for critical business systems applications and utilize congestion avoidance techniques over redundant network paths.
  • Network management and monitoring applications will be installed, configured and utilized to ensure efficient network operations, provide capacity planning and verify the status of network devices to ensure maximum network availability.
  • The role will be tasked with providing support for company voice and data networks and the resolution of trouble tickets initiated by the help desk, end users and those escalated from team members.

How you will impact WestRock:

Design, Build and Optimize Network Hardware and Software Systems  

  • Configure and install routing and switching platforms
  • Configure and install wireless network infrastructure components
  • Configure and install IDS/IPS and firewall components
  • Deploy equipment code upgrades for all supported devices
  • Implement and manage network-based web filtering and anti-virus systems
  • Configure and install voice system components and telephones
  • Configure and install WAN optimization systems
  • Configure alternative network circuits for path diversity
  • Configure and tune routing protocols to achieve efficient network failover
  • Deploy and maintain Quality-of-Service mechanisms to provide application prioritization

 Network Management and Capacity Planning

  • Implement and upgrade NMS applications
  • Update NMS application inventories for device adds and removals
  • Utilize NMS applications to provide reports that illustrate network availability and performance
  • Perform capacity planning, identify network constraints and recommend a course of action
  • Identify network availability issues and initiate actions to obtain resolution

 Voice and Data Network Support

  • Provide team help desk coverage
  • Accept and resolve support tickets
  • Initiate support tickets with service providers to resolve issues and circuit failures
  • Initiate service requests with vendors providing hardware maintenance contracts
  • Identify network availability issues and initiate actions to obtain resolution

What you need to succeed:

  • Degree - BA or BS in Computer Science, Information Management preferred
  • A minimum of 10 years’ experience in IT networking.

What we offer:

  • Corporate culture based on integrity, respect, accountability and excellence.
  • Comprehensive training with numerous learning and development opportunities.
  • An attractive salary reflecting skills, competencies and potential.
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.​​

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.



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WestRock Company is creating and maintaining a diverse workforce. For us, diversity and inclusion are business drivers and we take it very seriously. It all starts with a diverse employee base operating in an inclusive environment. An environment where everyone feels valued and respected.

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We do understand that some of our candidates may require a reasonable accommodation to complete any part of the WestRock application process, including use of this website. If this is the case for you, please contact us at: EMAIL: OR PHONE: 1-800-762-5836. Only phone calls pertaining to disability assistance will be returned. One of our Talent Acquisition or Human Resources members will work with you to provide alternative means to submit your application.