Credit Control Collector

Nottingham | England | United Kingdom

Multi Packaging Solutions is a print-based specialty packaging business within WestRock that focuses on healthcare and high-end consumer markets, including confectionery, cosmetics, premium spirits and media packaging. This business provides its customers with an extensive array of premium folding cartons, inserts, labels and rigid packaging across a variety of substrates and finishes. For more information, visit

For our office in Nottingham, we are currently looking for an experienced

Credit Control Collector 

How You Will Impact WestRock MPS:

  • Ensure all past dues accounts are collected in line with corporate policy
  • Gain knowledge and understanding of billing processes for your accounts
  • Own and be responsible for assigned Ledger of accounts
  • Interrogate 3rd party Portals and systems for information
  • Facilitate the quick resolution of all queries both with customers and internally
  • Send month statement to customers
  • Provide copy invoices and credits as required
  • Keep up to date and accurate records in prescribed format and systems
  • Raise billing issues in line with internal structures
  • Provide direction and assistance to other organisational plants regarding accounts receivables policies and procedures
  • Attend collections meetings with key stakeholders
  • Interact positively and support 3rd party service provider
  • Provide cover to other ledgers as required
  • Any other responsibilities as directed by collection team lead

What you need to succeed:

  • Min 6 months of experience in B2B collections 
  • Experience in B2B Collections environment on multi plant / legal entity structure
  • Strong communication skills and experience in interacting with both external customers and internal divisions
  • Able to quickly adapt to changeable environment and work practices
  • Be able to proactively build relationships with customers and departments
  • Must be very organized and systematic in approach to work and able to follow policy and instruction
  • Advanced MS Excel
  • Must have good time management skills and be able to meet strict deadlines
  • ICM Level 3 desirable but not essential
  • Willing to travel as required 

What we offer:

  • Attractive salary + incentive, reflecting skills, competencies and potential
  • A corporate culture based on integrity, respect, accountability and excellence
  • A role in which you can prove and further develop your skills
  • Work in a multinational context - international clients and project teams


Apply now